Sr PM Internal Tools & Enablement

Job description

**Our mission is to make higher education accessible and affordable for everyone.** We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.
We build tools that help people feel in control of their financial future, including:
+ **Private student loans** - low rates, people-first service, and flexible payments.
+ **Student loan refinancing** - break free from high-interest rates or monthly payments.
+ **Scholarships** - access to thousands of scholarships to help students pay less.
Earnies are committed to helping students live their best lives, free from the stress of student debt.

If you’re as passionate as we are about our mission, read more below, and let’s build something great together!
This role will report to the Vice President of Product - Lending.
We’re looking for a **Senior Product Manager** to **lead product strategy for internal tools and operational enablement** , with a focus on scaling Earnest’s operations teams for both effectiveness (driving customer conversion and retention) and efficiency (reducing operational cost per customer).
You’ll own the roadmap for the systems and workflows that power Earnest’s origination and servicing operations—driving cross-functional impact through improved automation, better data visibility, and smarter tooling.

This role is central to Earnest’s long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement.
This is an ideal role for someone who thrives on complex system design, understands the intersection of operations and product, and is excited by the challenge of turning fragmented processes into scalable solutions that multiply impact across the business.
**What You’ll Do**
+ Own the strategy and roadmap for Earnest’s internal tooling ecosystem
+ Drive operational scalability by designing tools and systems that reduce manual work, improve speed to lead, and increase conversion and retention across the customer lifecycle.
+ Partner closely with Operations, Engineering, and Data to define requirements, evaluate build-vs-buy decisions, and deliver end-to-end platform improvements.
+ Lead cross-functional initiatives to define the future architecture for lead distribution, campaign management, and servicing workflows.
+ Translate operational pain points into structured product requirements, prioritizing impact, ROI, and user experience for internal teams.
+ Measure impact through data—quantifying improvements in efficiency (time saved, automation rate) and effectiveness (conversion rate, customer satisfaction).
+ Collaborate with Analytics and Data Science to implement real-time feedback loops and dashboards that surface insights to the front lines.
+ Ensure system resilience and compliance, working proactively with Legal, Risk, and InfoSec to align tooling decisions with regulatory standards.
+ Champion a culture of experimentation—partner with operations leaders to A/B test process improvements and prove value through metrics.
+ Communicate strategy, tradeoffs, and outcomes to senior leadership and the broader organization, tying platform investments to measurable business value.
**What You’ll Bring**
+ 5+ years of product management experience, with a focus on internal tools, platforms, or operational enablement.
+ Experience in fintech, lending, or CRM/ops-heavy environments where tooling directly impacts business performance.
+ A strong understanding of sales or service operations, and empathy for front-line users who rely on efficient tools to drive customer success.
+ Demonstrated success in platform thinking—architecting scalable systems that integrate multiple workflows, data sources, or vendors.
+ Deep comfort with data-driven decision making—you use metrics to define success and continuously iterate toward measurable improvement.
+ Experience leading cross-functional delivery teams that include engineering, design, analytics, and operations stakeholders.
+ A builder’s mindset—comfortable navigating ambiguity, aligning stakeholders, and translating long-term vision into achievable milestones.
+ Excellent written and verbal communication—you can simplify complexity, drive alignment, and inspire action.
**Where**
+ This role will be based in the US and is fully remote
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably.

We are showcasing a range of your potential base salary based on the roles location.

The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget.

This range may be modified in the future.
Pay Range
$190,000—$240,000 USD
**Earnest believes in enabling our employees to live their best lives.

We offer a variety of perks and competitive benefits, including:**
+ Health, Dental, & Vision benefits plus savings plans
+ Mac computers + work-from-home stipend to set up your home office
+ Monthly internet and phone reimbursement
+ Employee Stock Purchase Plan
+ Restricted Stock Units (RSUs)
+ 401(k) plan to help you save for retirement plus a company match
+ Robust tuition reimbursement program
+ $1,000 travel perk on each Earnie-versary to anywhere in the world
+ Competitive days of annual PTO
+ Competitive parental leave
**What Makes an Earnie:**
At Earnest, our people bring our cultural principles to life.

These principles define how we work, how we win, and what we expect of ourselves and each other:
+ **Every Second Counts** : Speed is our competitive advantage.

Our customers need better solutions, and the faster we execute, the greater our chance of success.
+ **Choose To Do Hard Things** : We win by tackling the hard things that others avoid, fueled by grit and resilience.
+ **Pursue Excellence** : Great companies, teams, and individuals never settle and are proud of the work that they do.

What’s good enough today won’t be good enough tomorrow.

Excellence isn’t a destination; it’s a mindset of continuous improvement.
+ **Lead Together** : Our success comes from how we work together.

Leadership is not about titles—it is about action.

We take ownership, drive results, and move forward as a team.
+ **Don’t Take Yourself Too Seriously** : We take our work seriously, not ourselves.

The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.
**At Earnest, we are committed to building an environment where our employees feel included, valued, and heard.

Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission.

We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.**
_Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance._

Required Skill Profession

Other General