Sr. Product Manager, Digital Experience Product Management

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

**Job Summary**

Comcast Business is seeking a Senior Product Manager to lead the strategy and execution of Payment and Support digital experiences across our digital ecosystem.

This role will focus on delivering seamless, scalable, and customer-centric solutions for billing and payments, help & support, order management, self-service troubleshooting, and global ticketing for both Enterprise and Small Business customers.


This is a high-impact role requiring a strategic mindset, strong execution skills, and the ability to work independently with minimal oversight.

The ideal candidate is a confident communicator with exceptional presentation skills, capable of engaging and influencing stakeholders at all levels of the organization.

Success in this role depends not only on managing stakeholder relationships, but on fostering deep partnerships built on trust, transparency, and shared goals.


 
As a senior leader in the Digital Product Management team, you will drive innovation, influence cross-functional teams, and ensure our digital platforms empower customers to manage their services with ease and confidence.
**Job Description**

**Core Responsibilities**

**Strategic Leadership**

+ Own and evolve the digital product strategy for Payment and Support experiences across the authenticated ComcastBusiness.com experience and related platforms.
+ Develop and maintain a roadmap that not only aligns with business goals and customer needs but takes into consideration the capacity and timelines of our engineering, content and UX partners.
+ Influence senior stakeholders and drive alignment across product, UX, engineering, operations, and customer care.

**Product Execution**

+ Translate strategic goals into actionable, thorough and digestible product requirements
+ Lead backlog prioritization of high-impact features
+ Define goals and monitor KPIs such as digital adoption, resolution rates, and customer satisfaction.

**Cross-Functional Collaboration**

+ Partner with UX, engineering, analytics, marketing, communications, and operations teams to deliver cohesive digital experiences.
+ As necessary, facilitate experience strategy and/or refinement sessions focused on support and payment flows alongside UX and engineering teams.
+ Build and nurture strong relationships across departments, grounded in trust and mutual accountability, to ensure seamless execution

**Customer-Centric Innovation**

+ Use customer insights and analytics to identify pain points and opportunities for self-service enhancements.
+ Ensure experiences are intuitive, accessible, and exceed customer expectations.
+ Collaborate with product marketing to drive awareness and adoption of digital support tools.

**Stakeholder Communication**

+ Deliver clear, compelling presentations and updates to stakeholders at all levels, including executive leadership.
+ Communicate product vision, progress, and performance with confidence and clarity.
+ Advocate for digital best practices and continuous improvement across the organization.

**Leadership Competencies**

+ Self-Awareness & Growth: Seeks feedback and prioritizes personal development.
+ Talent Development: Coaches and mentors others, fostering a culture of growth.
+ Cultural Stewardship: Embodies Comcast values and promotes inclusivity.
+ Results Orientation: Uses data to drive decisions and embraces change.
+ Team Leadership: Builds high-performing, diverse teams and drives accountability.

**Employees at all levels are expected to:**

+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.

**Employees at all levels are expected to:**

+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.

**Disclaimer:**

+ This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

**Skills:**

Customer Experience (CX); Product Management Strategy; Collaborating; Digital Products; Product Management; Agile Methodology

**Salary:**

Pay Range: This job can be performed in Colorado with a Pay Range of $130,947.94 - $196,421.91

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

5-7 Years

**Job Family Group:** Strategic Planning & Development

Required Skill Profession

Other General