Sr Product Manager Tech (ES), Reseller Experience, AWS Training and Certification

Job description

Description
AWS Training & Certification is looking for an experienced technical product leader who is passionate about transforming education on behalf of Amazon and its customers.

As the Senior Product Manager Technical, External Services for the AWS Training and Certification Skill Builder's reseller experience, you will be responsible for the comprehensive product and technology roadmaps that work backwards from the customer, considering learners at all skill levels and across all walks of life.

You will envision new ways to solve customer problems, provide innovative learning experiences across modalities, and enable our customers to solve challenging business problems by upskilling their workforce.

You will own defining Skill Builder resellers' customer experiences through deep understanding of customer needs and creative solutions that stay ahead of innovations in learning.

You will also work across a team of product managers to align our overall product roadmap and promotions/offers strategy in partnership with product, program, and technology teams.

You will work closely every day with developers and scientists to design and create services and technologies that support delightful learning experiences.

This highly technical role works closely with executive leaders, engineering, science, and customers, and partners with AWS Field and Service teams to enable customers to innovate with AWS technology.

The successful candidate must have deep technical understanding, exceptional problem-solving skills, strong business judgement, and demonstrated experience influencing both internally, and externally at all levels as well as proven ability to execute both strategically, and tactically.

This position requires a candidate who is customer focused with a passion for new, ambiguous, industry-defining projects that are highly technical in nature.

Key job responsibilities
You will be responsible for understanding and articulating customer needs by audience and skill level, aligning the training and certification product and program portfolio based on customer need, technology trend, and ensuring compelling customer experience and product offers.

This requires:

- Data-driven analysis to define and maintain a comprehensive and compelling learning experience and product offers on Skill Builder
- Partnership across organizations and leaders to gain alignment to a single and aligned Skill Builder product strategy, and manage a roadmap to support it
- Strong partnership with Engineering and Science communities in delivering AI-driven and durable services and products
- Building and maintaining trust through transparent communications at all levels of the training and certification organization and stakeholders in the AWS field and services teams

About the team
About AWS
Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- 7+ years of experience owning/driving product strategy and roadmap for customer-facing backend services
- 3+ years of experience presenting and defending technical design architectures and sequence diagrams for microservices-based applications to senior stakeholders
- Strong analytical skills to understand and solve complex business problems and ability to make trade-off decisions between customer experience and time-to-market
- Bachelor’s degree in computer science or other similar technical discipline or equivalent work experience
Preferred Qualifications
- 7+ years working as a technical product manager
- 5+ years of technical (software development, network development, IT, other related) experience, working directly with Engineers on product roadmaps, and features
- 3+ years of experience in project management methodologies, business analysis, or process improvement
- 3+ years of experience working in learning management service or technology industries

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General