Urgent! Sr Product Manager Technical - External Services, Amazon Connect Job Opening In Seattle – Now Hiring Amazon Web Services, Inc.
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.
We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.
We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.
Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is a cloud-based contact center service that enables businesses to provide superior customer service at a lower cost.
The Workforce Acceleration team within Amazon Connect is redefining how businesses manage and resolve work at scale.
Our vision is to empower a hybrid workforce where humans and AI work together seamlessly to deliver faster outcomes, lower costs, and better customer experiences.
Amazon Connect Cases is a key part of this transformation, providing customers with a scalable way to manage end-to-end resolution of customer issues across multiple channels and touchpoints.
We are looking for a customer-obsessed and technically deep Senior Product Manager for Amazon Connect Cases.
You will define the long-term product vision and lead cross-functional efforts to build case management that is deeply integrated with Connect's contact routing, task management, email, and AI services.
Your work will empower businesses to orchestrate complex customer resolutions faster, with fewer resources, and higher satisfaction.
Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
- Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
- Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
- Launch and promote new capabilities, in collaboration with product marketing
- Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings
A day in the life
- You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.
- You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
- You are a passionate learner and are motivated to take on new and, often times, ambiguous challenges.
- You are able to lead and partner with a variety stakeholders to identify and prioritize the right problems to solve and solutions to develop.
- You are comfortable and thrive in a fast-paced environment.
- If you’re entrepreneurial and want to build and own transformative technology-driven products, join us in making history.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of technical product management with internet business experiencePREFERRED QUALIFICATIONS
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Sr Product Potential: Insight & Career Growth Guide
Real-time Sr Product Jobs Trends in Seattle, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Product in Seattle, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 85374 jobs in United States and 1312 jobs in Seattle. This comprehensive analysis highlights market share and opportunities for professionals in Sr Product roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amazon Web Services, Inc. is currently hiring and seeking a Sr Product Manager Technical External Services, Amazon Connect to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr Product Manager Technical External Services, Amazon Connect Jobs Seattle.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon Web Services, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr Product Manager Technical External Services, Amazon Connect Jobs United States varies, but the pay scale is rated "Standard" in Seattle. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr Product Manager Technical External Services, Amazon Connect typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Sr Product Manager Technical External Services, Amazon Connect, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr Product Manager Technical External Services, Amazon Connect interview at Amazon Web Services, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon Web Services, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Sr Product Manager Technical External Services, Amazon Connect is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!