Sr Program Manager Commercial Service Programs (Onsite)

Job description

**Date Posted:**

2025-10-22
**Country:**

United States of America
**Location:**

HIA32: Cedar Rapids, IA 400 Collins Rd NE
, Cedar Rapids, IA, 52498-0505 USA
**Position Role Type:**

Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future.

The company will not offer immigration sponsorship for this position.​
The company will not seek an export authorization for this role.
**Security Clearance:**

None/Not Required

We are currently seeking a recognized master in Program Management who will lead large services programs for Commercial Aviation customers, responsible for meeting company and customer objectives.

This position will support strategic planning efforts, implement solutions for program challenges, lead contract renewal negotiations, and manage the sales and cost of the program.

We are looking for a candidate who will apply industry best practices for program management, be responsiveness to customer needs, and solve problems while maintaining team engagement in a matrix organization.

**_This positions is fully onsite and can sit at any one of the following Collins Aerospace Service Center locations: Cedar Rapids, IA;_** **_Federal Way, WA; Wichita, KS; Atlanta, GA; Burnsville, MN; or Wilson, NC._**

**WHAT YOU WILL DO:**

+ Single point of contact for the contract – both externally to the customer and internally with the broader Service & Support team (Service Center, Support, Finance, Management).
+ Execute a robust customer engagement plan in coordination with the Account Manager (AM) to enhance and strengthen customer relationships.
+ Ensure adherence to contractual obligations and performance requirements through an Integrated Program Team (IPT), including but not limited to:
+ Tracking overall Customer On-Time Delivery (OTD) performance to the customer for the Avionics Service contract.
+ Connecting with IPT members and their leadership to ensure recovery plans are realistic and communicated to the customer and executed to meet OTD requirements.
+ Leading any performance penalty or contractual alignment discussions, internally as well as with the customer.
+ Identifying and reacting to program problems and supporting solutions, such as allocation of resources and changing contractual specifications.
+ Providing performance results and corresponding Root Cause Corrective Action monthly to customer executives and quarterly at customer Business Review Meetings (BRM).
+ Supporting customer technical review discussions in coordination with the Customer Support Engineer (CSE) to agree on service bulletin incorporation, chargeable quote disputes, and other items through bi-weekly Technical Calls and quarterly Technical Review Meetings (TRM).
+ Manages the P&L of the program to ensure profitability targets are met including:
+ Reviewing monthly/quarterly cost data, reliability trends, effects of improvement activities, and customer fleet/flying projections to update future forecast model predictions in the Annual Operating Plan (AOP), Long Range Plan (LRP), and EAC financial models.
+ Ownership of the overall Estimate at Completion (EAC) financial performance for adherence to the approved business plan.
+ Employing robust risk management techniques during monthly Risk & Opportunity Reviews, Quarterly Forecast Reviews, EACs, AOP, and LRP.
+ Lead the negotiation of contract renewal and subsequent contractual changes with the support of the capture team.
+ Lead contract renewal negotiation and subsequent contractual changes with support from Contracts, Proposals, Pricing, Business Development, and other stakeholders.
+ Ability to travel approximately 25-50%.
+ May be contacted after hours based on customer need.

**QUALIFICATIONS YOU MUST HAVE:**

+ Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.
+ Project management OR program management OR matrixed leadership experience.
+ Customer-facing experience.

**QUALIFICATIONS WE PREFER:**

+ Experience leveraging strong financial acumen and/or experience with financial modeling.
+ Demonstrated track record of conflict/issue resolution on difficult problems.
+ Must have demonstrated excellent verbal and written communication and presentation skills with the ability to communicate with a wide range of stakeholders, including the customer.
+ Experience with Aftermarket and/or MRO Services.
+ Experience in the aerospace/defense industry.

**ROLE TYPE:**

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

**Onsite:** Employees who are working in Onsite roles will work primarily onsite.

This includes all production and maintenance employees, as they are essential to the development of our products.

_Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings._

**WHAT WE OFFER:**

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

• Birth, adoption, parental leave benefits.

• Ovia Health, fertility, and family planning.

• Adoption Assistance.

        

• Autism Benefit.

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives, wellness rewards program.

• Doctor on Demand, virtual doctor visits.

• Bright Horizons, child and elder care services.

• Teladoc Medical Experts, second opinion program.

• **And more! **

**Learn More and Apply Now!**

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers.

We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management.

Join us in creating solutions that connect the world, one flight at a time.

Start your application today.

At Collins, the paths we pave together lead to limitless possibility.

And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**

The salary range for this role is 124,000 USD - 250,000 USD.

The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role.

If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted.

However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

**Privacy Policy and Terms:**

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Required Skill Profession

Other General