- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale.
Urgent! Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale Job Opening In Bellevue – Now Hiring Confidential
Join Amazon Resale and Shape the Future of Recommerce!
At Amazon Resale, we're on a mission to revolutionize the way people shop for and think about pre-owned products.
Our vision is to be the most preferred destination for quality used items, offering unparalleled selection, value, and customer experience.
As we scale to meet growing demand in this space, we're looking for passionate leaders to help us build innovative solutions that delight our customers and drive our business forward.
This is your opportunity to make a significant impact on a multi-billion dollar business and help shape the future of retail.
We are seeking an experienced Senior Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale, a rapidly growing business within Amazon's recommerce portfolio.
In this role, you will be responsible for developing and executing programs that reinforces Customer Trust to shop returned products, enhances quality standards & grading processes both internally as well as with external vendors, and customer confidence in used/pre-owned products.
Key job responsibilities
- Own and drive the end-to-end product quality strategy for Amazon Resale, working closely with operations, tech, and business teams to implement scalable solutions
- Develop and maintain right condition description & criteria across product categories and across item types
- Lead cross-functional initiatives to reduce customer returns and improve customer satisfaction metrics
- Benchmark and improve ratings and reviews for used offers.
- Partner with UX research and analytics teams to identify customer pain points and areas for improvement
- Build and maintain dashboards to track key performance indicators related to product quality and customer trust
- Collaborate with operations teams to implement process improvements in grading and quality verification
- Work with product managers and tech teams to enhance product condition descriptions and imaging capabilities
- Drive alignment across stakeholders including Retail, Operations, Customer Service, and Legal teams
A day in the life
In a typical day, the Senior Program Manager for Customer Trust and Product Quality at Amazon Resale might start by reviewing the latest customer feedback and quality metrics, identifying pain points and opportunities for improvement.
They would then collaborate with the operations and technology teams to design and implement process enhancements, such as refining grading criteria or enhancing product condition descriptions.
Meetings with cross-functional stakeholders would follow, aligning on strategic priorities and getting buy-in for new initiatives.
The rest of the day could involve data analysis, dashboard creation, and presentations to senior leadership - all with the goal of elevating customer confidence in Amazon's pre-owned offerings and driving the recommerce business forward.
About the team
The Amazon Resale team is on a mission to revolutionize the way pre-owned and open-box products are managed and made available to customers worldwide.
As part of Amazon's Recommerce organization, we operate with a startup mentality, embracing agility, experimentation, and data-driven decision-making.
Our diverse, collaborative group of product managers, data scientists, and engineers are united by a passion for solving complex inventory challenges and delivering exceptional value to customers.
We celebrate innovation, encourage bold ideas, and embrace a Fail Fast, Learn Faster approach, all while upholding Amazon's customer-centric leadership principles.
Joining our team means being part of a mission-driven group that's making a tangible difference in sustainable shopping practices.
BASIC QUALIFICATIONS
- 5+ years of program or project management experiencePREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Sr Program Potential: Insight & Career Growth Guide
Real-time Sr Program Jobs Trends in Bellevue, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Program in Bellevue, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 84316 jobs in United States and 526 jobs in Bellevue. This comprehensive analysis highlights market share and opportunities for professionals in Sr Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale Jobs Bellevue.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale Jobs United States varies, but the pay scale is rated "Standard" in Bellevue. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Sr. Program Manager, Customer Trust and Product Quality, Amazon Resale is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!