Sr. Program Manager, Recipient Experience, Amazon Shipping

Job description

Description
Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead the Recipient Experience for our org.

We are looking for a talented individual who is able to work in an ambiguous environment, manage multiple stakeholders; and lead initiatives to improve Address Code and Pickup Experience issues.

You will have a detailed/analytical mindset as well as think big attitude and will be responsible to liaise with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams.

You will be a natural self-starter who is comfortable driving complex cross-functional Programs and will have a strong management and analytical skills, and be an effective communicator.

We're seeking an experienced Senior Program Manager to lead strategic initiatives focused on transforming and optimizing our recipient experience through data-driven insights, process automation, and cross-functional program management.

This role will own end-to-end program governance while driving operational excellence across multiple workstreams.

You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership in a matrix environment.

This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic, fast-moving environment.

Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.

Key job responsibilities
• Build the recipient experience charter by driving strategic initiatives for growth and quality improvement.
• Build and manage relationships with key stakeholders across Amazon Shipping and Shipping and Delivery Support (SDS).

Commercial/Product/Tech/Operations teams and internal partner teams.
• Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams.
• Develop and maintain playbooks and documentation for recipient experience processes
• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review.
• Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented.

About the team
Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate.

Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN).

Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability.

Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.
Basic Qualifications
- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Proficiency with SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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