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Sr. Program Manager Job Opening In USA, USA – Now Hiring Proofpoint


Job description

About Us:
We are the leader in human-centric cybersecurity.

Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.

We’re driven by a mission to stay ahead of bad actors and safeguard the digital world.

Join us in our pursuit to defend data and protect people.


How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people.

At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission.

When you join Proofpoint, you are helping to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud environment
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges
  • We are devoted to helping our customers protect their greatest assets and biggest security risk: their people.

    That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

    The Role

    We are seeking an experienced and highly organized Sr. Program Manager to join our Customer Success organization.

    In this role, you will be responsible for driving strategic initiatives and operational programs that enhance the effectiveness and efficiency of our Technical Account Managers (TAMs), Product Support, and Customer Success teams.

    You’ll work cross-functionally to streamline processes, manage key programs, and ensure alignment across Customer Success initiatives to improve the overall customer experience and retention.

    Your day-to-day

  • Lead and manage cross-functional programs that support TAMs, Product Support, and Customer Success teams to improve customer engagement and satisfaction.
  • Drive the design, implementation, and measurement of Customer Success programs and tools that scale with Proofpoint’s growing customer base.
  • Collaborate with internal stakeholders (Support, Product Management, Engineering, Sales, Marketing, etc.) to remove blockers and optimize customer journey touchpoints.
  • Analyze team workflows and identify opportunities for process improvements, automation, and operational efficiencies.
  • Manage program communications, including status updates, stakeholder alignment, and risk mitigation plans.
  • Build and maintain project documentation, metrics dashboards, and KPIs to track program success.
  • Support the onboarding and enablement of TAMs and Customer Success Managers with processes, best practices, and tools.
  • Coordinate regular business reviews and feedback loops between Product Support, TAMs, and Customer Success to surface trends and customer insights.
  • Drive adoption of key tools and systems (e.g., Salesforce, Gainsight, Jira, ServiceNow) within the Customer Success org.
  • What you bring to the team

  •  8 + years of program or project management experience, preferably in Customer Success, Support, or related functions within a SaaS or cybersecurity company.
  • Strong understanding of Customer Success operations, TAM models, and post-sales support processes.
  • Proven track record managing cross-functional projects with tight deadlines and multiple stakeholders.
  • Experience working with tools such as Salesforce, Gainsight, Jira, Confluence, or similar.
  • Strong communication, organization, and stakeholder management skills.
  • Ability to synthesize complex information and translate into actionable strategies.
  • PMP, Agile, or similar certifications are a plus.
  • Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent experience).
  • Why Proofpoint 

    Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.

    We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team.

    We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

    We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.

    Apply today and explore your future #LifeAtPFPT.

    Why Proofpoint?

    At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.

    Here are just a few reasons you’ll love working with us:

    • Competitive compensation

    • Comprehensive benefits

    • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

    • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

    • Annual wellness and community outreach days

    • Always on recognition for your contributions

    • Global collaboration and networking opportunities

    Our Culture:

    Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

    We encourage applications from individuals of all backgrounds, experiences, and perspectives.

    If you need accommodation during the application or interview process, please reach out to .

    How to Apply Interested?

    Submit your application here .

    We can’t wait to hear from you!

    Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.

    Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

    Pay within these ranges varies and depends on job-related knowledge, skills, and experience.

    The actual offer will be based on the individual candidate.

    The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

    This role may be eligible for variable compensation and/or equity.

    We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

    Base Pay Ranges:

    SF Bay Area, New York City Metro Area:

    Base Pay Range: 119,630.00 - 187,990.00 USD

    California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

    Base Pay Range: 99,330.00 - 156,090.00 USD

    All other cities and states excluding those listed above:

    Base Pay Range: 89,390.00 - 140,470.00 USD

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Proofpoint adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Sr. Program Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Sr. Program Manager?

    Key qualifications for Sr. Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Sr. Program Manager?

    To improve your chances of getting hired for Sr. Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Sr. Program Manager Job Success

    Proofpoint interview tips for Sr. Program Manager

    Here are some tips to help you prepare for and ace your Sr. Program Manager job interview:

    Before the Interview:

    Research: Learn about the Proofpoint's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Sr. Program Manager interview at Proofpoint, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Proofpoint's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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