Sr. Research Scientist, Applied AI Solutions, Amazon Connect

Job description

Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

As a Research Scientist III on this team you will have the opportunity to spearhead a brand new initiative that will design and create hiring experiences.

We're seeking a scientific leader with expertise in survey methodologies, psychometrics, experimental design, and advanced statistical analysis.

You'll work with state-of-the-art research tools, leveraging AI and machine learning algorithms to solve complex challenges in survey methodology and data analysis.

You should be comfortable identifying and framing new research challenges that require scientific advances at the product level.

You'll work closely with senior technical leaders within the team to deliver research-driven insights and solutions.

Key job responsibilities
* Apply your expertise in psychometrics to ensure the validity and reliability of our measurement instruments
* Utilize advanced statistical techniques to analyze complex datasets, analyze open text feedback, uncover meaningful patterns, and derive actionable insights.
* Design and conduct experiments to test new measurement methods and improve the precision of our customer experience metrics
* Explore emerging technologies and innovative methodologies to enhance experience measurement while maintaining Amazon's commitment to scientific integrity
* Translate complex research findings into compelling, actionable strategies and influence technical and business decisions at the product level
* Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, including senior business leaders
* Actively mentor and develop other scientists while playing an active role in the scientific community

About the team
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.

Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service.

With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes.

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience.

With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

AWS Solutions

As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations.

We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection.

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- PhD
- 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience
- Experience communicating qualitative research methods and findings to non-qualitative researchers
- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
- Knowledge of a scripting language (Python, R, etc.)
- Experience contributing to the creation and implementation of high-quality, high-volume recruiting plans
- PhD in econometrics, statistics, industrial engineering, operations research, optimization, data mining, analytics, or equivalent quantitative field
Preferred Qualifications
- Experience converting research studies into tangible real-world changes
- Experience with AI/ML technologies
- Experience in practical work applying ML to solve complex problems for large scale applications
- Experience with enterprise IT application work that includes software development or DevOps engineering
- Experience collaborating with UX, Product, and technical partners
- Publication record in top-tier IO Psych, Organizational Behavior, Management, or AI/ML conferences/journals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $143,300/year in our lowest geographic market up to $247,600/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General