• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Sr Salesforce Administrator Job Opening In San Francisco – Now Hiring Disney Direct to Consumer


Job description

Résumé du poste:

This is not a remote role.

You must be local or willing to relocate to one of the locations.

Direct To Consumer (DTC) offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television.

It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo.

Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Administrator.

In this role, you will support VX’s Salesforce platform through development of system capabilities, product implementation, and administrative maintenance of the Salesforce platform and integrations.

The ideal candidate has a deep understanding of Salesforce’s features, capabilities, administrative functions, and best practices, as well as a passion for solving business challenges through innovative solutions.

In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives.

The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations.

If you are passionate about technology and transforming service experiences, this is a great role for you!

What You'll Do:

  • Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service.
  • Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users.

    This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
  • Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
  • Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
  • User access control - oversee and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
  • Coordinate with Salesforce Proactive Monitoring and Signature Success to ensure system scalability and functionality, including performance in key streaming events
  • Maintain database for integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
  • Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates
  • What You'll Need:

  • Must have 5+ years hands-on Salesforce Administration experience
  • Must have recent hands-on experience using Salesforce Service Cloud
  • Track record of building high-quality software and innovative features
  • Direct experience with implementing technology transformation initiatives
  • Create and modify database tables, metadata, front end user interface, automation technology
  • Salesforce APEX programming language and Java, execute SOQL and SOSL queries
  • Configure analytics, help site personalization, omni-channel routing, approval processes
  • Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
  • Salesforce Administrator Certification
  • Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
  • Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
  • Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
  • Excellent problem-solving and analytical skills
  • Flexibility to work night and weekends, as needed
  • Bachelor's degree or equivalent experience.

    An undergraduate degree in computer science, information technology, or related disciplines is a plus.
  • Nice-To-Haves:

  • 2+ years building on Salesforce platform
  • 1+ years designing on MuleSoft
  • Experience with Salesforce integrations and APIs
  • Additional Salesforce certifications - Advanced Administrator, Platform App Builder, Service Cloud Consultant
  • Prior experience with supporting NICE CXOne Platform
  • Streaming media industry or other subscription-based service experience
  • Experience with global and remote teams
  • #DISNEYTECH


    The hiring range for this position in Los Angeles, CA is $114,900-$154,100 per year and in San Antonio, TX is $109,400.00-$146,700.00 per year.

    The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

    A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

    Informations Supplémentaires:

    DISNEYTECH

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Disney Direct to Consumer hiring Sr Salesforce Administrator Job in Glendale, California, United States
    Disney Direct to Consumer
    Glendale, California, United States
    Disney Direct to Consumer hiring Sr Salesforce Administrator Job in San Antonio, Texas, United States
    Disney Direct to Consumer
    San Antonio, Texas, United States
    Athene hiring Sr. Salesforce Administrator Job in West Des Moines, IA, United States
    Athene
    West Des Moines, IA, United States
    The Walt Disney Company hiring Sr Salesforce Administrator Job in San Antonio, TX, United States
    The Walt Disney Company
    San Antonio, TX, United States
    The Walt Disney Company hiring Sr Salesforce Administrator Job in San Antonio, TX, United States
    The Walt Disney Company
    San Antonio, TX, United States
    Thunderhawk Technology Partners LLC hiring Sr. Salesforce Administrator & Developer Job in New York County, New York, , United States
    Thunderhawk Technology Partners LLC
    New York County, New York, , United States
    Force Smiths hiring Salesforce Administrator Job in New York, New York, United States
    Force Smiths
    New York, New York, United States
    Naviga hiring Salesforce Administrator Job in St. Petersburg, Florida, United States
    Naviga
    St. Petersburg, Florida, United States
    AARP hiring Salesforce Administrator Job in Washington, District of Columbia, United States
    AARP
    Washington, District of Columbia, United States
    Workshops for Warriors hiring Salesforce Administrator Job in San Diego, California, United States
    Workshops for Warriors
    San Diego, California, United States
    CRH Americas Inc. hiring Salesforce Administrator Job in Atlanta, Georgia, United States
    CRH Americas Inc.
    Atlanta, Georgia, United States
    eTeam hiring Salesforce Administrator Job in Cupertino, California, United States
    eTeam
    Cupertino, California, United States
    HAN hiring Salesforce Administrator Job in Richmond, Virginia, United States
    HAN
    Richmond, Virginia, United States
    HAN hiring Salesforce Administrator Job in Woodbridge Township, New Jersey, United States
    HAN
    Woodbridge Township, New Jersey, United States
    Dominion Enterprises hiring Salesforce Administrator Job in Virginia Beach, Virginia, United States
    Dominion Enterprises
    Virginia Beach, Virginia, United States
    Ursus hiring Salesforce Administrator Job in San Francisco, California, United States
    Ursus
    San Francisco, California, United States
    Dominion Enterprises hiring Salesforce Administrator Job in Norfolk, Virginia, United States
    Dominion Enterprises
    Norfolk, Virginia, United States
    IBISWorld hiring Salesforce Administrator Job in New York, New York, United States
    IBISWorld
    New York, New York, United States
    Insight Global hiring Salesforce Administrator Job in Boston, MA, United States
    Insight Global
    Boston, MA, United States
    Proteam Solutions hiring Salesforce Administrator  Job in Columbus, Ohio, , United States
    Proteam Solutions
    Columbus, Ohio, , United States
    Ursus, Inc. hiring Salesforce Administrator Job in San Francisco, California, , United States
    Ursus, Inc.
    San Francisco, California, , United States
    ConsultNet hiring Salesforce Administrator Job in Santa Monica, California, , United States
    ConsultNet
    Santa Monica, California, , United States
    Artech LLC hiring SALESFORCE ADMINISTRATOR Job in Dallas, Texas, , United States
    Artech LLC
    Dallas, Texas, , United States
    Marathon TS hiring Salesforce Administrator Job in Linthicum, Maryland, , United States
    Marathon TS
    Linthicum, Maryland, , United States
    TEKsystems hiring Salesforce Administrator Job in Linthicum Heights, MD, United States
    TEKsystems
    Linthicum Heights, MD, United States
    TEKsystems hiring Salesforce Administrator Job in Linthicum Heights, MD, United States
    TEKsystems
    Linthicum Heights, MD, United States
    h3-Technologies hiring Salesforce Administrator Job in Bloomington, Illinois, , United States
    h3-Technologies
    Bloomington, Illinois, , United States
    eTeam Inc. hiring Salesforce Administrator Job in Cupertino, California, , United States
    eTeam Inc.
    Cupertino, California, , United States
    Security Finance hiring Salesforce System Administrator Job in Spartanburg, South Carolina, United States
    Security Finance
    Spartanburg, South Carolina, United States
    Priority Dispatch hiring SalesForce Administrator I Job in Salt Lake City, Utah, United States
    Priority Dispatch
    Salt Lake City, Utah, United States
    Silver Search, Inc hiring Salesforce Administrator/Developer Job in Armonk, New York, United States
    Silver Search, Inc
    Armonk, New York, United States

    Unlock Your Sr Salesforce Potential: Insight & Career Growth Guide


    Real-time Sr Salesforce Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr Salesforce in San Francisco, United States, highlighting market share and opportunities for professionals in Sr Salesforce roles.

    57497 Jobs in United States
    57497
    1803 Jobs in San Francisco
    1803
    Download Sr Salesforce Jobs Trends in San Francisco and United States

    Are You Looking for Sr Salesforce Administrator Job?

    Great news! is currently hiring and seeking a Sr Salesforce Administrator to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Disney Direct to Consumer adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Sr Salesforce Administrator Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Sr Salesforce Administrator?

    Key qualifications for Sr Salesforce Administrator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Sr Salesforce Administrator?

    To improve your chances of getting hired for Sr Salesforce Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Sr Salesforce Administrator Job Success

    Disney Direct to Consumer interview tips for Sr Salesforce Administrator

    Here are some tips to help you prepare for and ace your Sr Salesforce Administrator job interview:

    Before the Interview:

    Research: Learn about the Disney Direct to Consumer's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Sr Salesforce Administrator interview at Disney Direct to Consumer, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Disney Direct to Consumer's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Sr Salesforce Administrator Positions

    Setting up job alerts for Sr Salesforce Administrator is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!