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Sr. Service Cloud Solution Architect/Manager Job Opening In New York – Now Hiring Dawar Consulting, Inc.


Job description

This is a remote position.

This is a remote position.

Our client is looking for Sr Service Cloud Solution Architect (100% Remote).

Job Duration: Long Term Contract (Possibility Of Further Extension) Our SAAS client plays a pivotal role in driving business success through data-driven decision-making and operational excellence.

The team manages enterprise-wide applications, including ERP, CRM, and BI systems.

By harnessing the power of data and advanced analytical tools, they provide valuable insights that help in strategic initiatives, optimize processes, and enhance overall performance.

Position Summary: Service Cloud Manager/Solutions Architect leads the design and delivery of scalable Salesforce Service Cloud solutions that enhance customer experience and operational efficiency.

This role partners with business stakeholders, manages cross-functional teams, and provides technical leadership to ensure solutions align with business goals and Salesforce best practices.

Key Responsibilities: Act as a Service Cloud SME, defining architecture standards, governance, and best practices.

Architect and implement Service Cloud features (Case Management, Omni-Channel, Knowledge, Entitlements, automation with Flows/Apex).

Integrate Service Cloud with external systems (ERP, CTI, portals, knowledge systems) using tools like MuleSoft, Boomi, or Informatica.

Define data models, automation, security, and performance standards.

Provide thought leadership on Service Cloud roadmap, emerging features (Einstein AI, Case Swarming).

Collaborate with business stakeholders, bridging business and technical needs.

Lead and mentor Salesforce developers, admins, and junior team members.

Required Experience: 5+ years in software/system/enterprise architecture.

Proven expertise in Salesforce platform and Service Cloud capabilities.

Experience with complex, large-scale implementations, SaaS/PaaS, and integrations.

Strong skills in enterprise app integration, AI/analytics, and data management.

Excellent communication, leadership, and problem-solving skills.

Desired Technical Skills & Certifications: Deep knowledge of Service Cloud (Case Management, Omni-Channel, Entitlements, Knowledge, Service Console).

Hands-on with Einstein AI features (Bots, Case Classification, Next Best Action).

Proficiency in Salesforce development (Apex, LWC, VisualForce, APIs, OAuth, Platform Events).

Data management and integration via ETL tools and middleware.

Ability to design scalable, secure, and high-performance architectures.

Salesforce Certified Service Cloud Consultant Salesforce Certified Application Architect / System Architect Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K Interested! Please apply or send your resume to hr@dawarconsulting.com/kavitha@dawarconsulting.com
Bachelors
Any
Service Cloud, Salesforce

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dawar Consulting, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Sr. Service Cloud Solution Architect/Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in New York . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Sr. Service Cloud Solution Architect/Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Dawar Consulting, Inc. interview tips for Sr. Service Cloud Solution Architect/Manager

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Other Openings

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Final Thought:

To prepare for your Sr. Service Cloud Solution Architect/Manager interview at Dawar Consulting, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dawar Consulting, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

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