Sr. Service Reliability Engineer

Job description

About Us:
We are the leader in human-centric cybersecurity.

Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.

We’re driven by a mission to stay ahead of bad actors and safeguard the digital world.

Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

**Corporate Overview**
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people.

With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks.

Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people.

That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.

Proofpoint.

**The Role**

As a Service Reliability Engineer at Proofpoint you will be responsible for provisioning, maintaining, and scaling our production services and server farms across multiple data centers and in hyperscaler environments like AWS.

You will contribute to the architecture to improve scalability, service reliability, capacity, and performance.

You will write automation code for provisioning and operating this infrastructure at massive scale.

You will work with development and QA on building pipelines and automation for delivering and deploying production applications to this infrastructure.

We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas/opinions.

If you’re the enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, and easily writes code for automation we want to talk to you.

**Your day-to-day**

+ Assist in the design, testing, and rollout of a Microsoft Exchange environment mixed with the Proofpoint Archiving Product line.
+ Manage a heterogeneous (Linux/Windows) multi-site global 7x24 environment.
+ Help ensure proper security, monitoring, alerting and reporting are in place for the infrastructure.
+ Support multiple VMware vSphere environments.
+ Work with and provide cross training to other Operations team members to help ensure adequate overall coverage.
+ Troubleshooting and resolving escalated issues.
+ Capacity planning for all aspects of the infrastructure.
+ Developing and maintaining processes, tools, and documentation in support of the production environment.

Experience with configuration management at scale is an asset.
+ Participate in evaluation of new software, hardware and infrastructure solutions.
+ Participation on-call rotation and be available 24/7 in an escalation capacity.

**What you bring to the team**

+ BS or MIS in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
+ Strong working knowledge of Active Directory/Exchange Server/Windows Server internals and core systems services (Mailbox, Hub Transport/Edge Transport, Client Access, Database Availability Group, Active, Directory, Clustering, DNS, SMTP, DHCP, NFS, SMB, LDAP, etc.).
+ Working knowledge of Linux and core systems services.
+ Thorough understanding of Ethernet and TCP/IP networking.
+ Experience running a medium to large scale Windows mixed environment.
+ Ability to work on multiple projects in parallel while maintaining quality from start to finish.
+ Skilled in consolidation and optimization of computing environment.
+ Experience with the design, implementation, and maintenance of Microsoft Exchange & Active Directory.
+ Excellent verbal and written communication skills.

This position will be required to work with teams across the organization.
+ Minimum of 5 years hands-on detailed Windows Exchange & Active Directory experience.
+ Experience with public cloud providers such as AWS or Microsoft Azure.

**Why Proofpoint**

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team.

We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.

As we continue to grow and expand globally, we understand that hiring the right people and developing great teams is key to our success! We are a multi-national company with locations in many countries, with each location contributing to Proofpoint’s amazing culture! #LI-AN1

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.

Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives.

If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

How to Apply Interested?

Submit your application here https://www.proofpoint.com/us/company/careers .

We can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below.

Pay within these ranges varies and depends on job-related knowledge, skills, and experience.

The actual offer will be based on the individual candidate.

The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

This role may be eligible for variable compensation and/or equity.

We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

**Base Pay Ranges:**

SF Bay Area, New York City Metro Area:

Base Pay Range: 132,160.00 - 207,680.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 109,410.00 - 171,930.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 98,700.00 - 155,100.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity.

Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.

We’re driven by a mission to stay ahead of bad actors and safeguard the digital world.

Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans.

We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed.

That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down.

We’re building the future of human-centric cybersecurity, and that future belongs to all of us.

We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead.

And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals.

Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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