About the Role
We are seeking a Senior ServiceNow Developer with 8+ years of experience in Information technology.
That includes 6+ years of experience as a ServiceNow Developer, with deep knowledge of ServiceNow platform architecture, design, and development.
This role will play a key part in designing and implementing scalable, secure, and high-performing solutions across ITSM based on business needs.
The ideal candidate combines deep technical expertise with platform governance awareness, strong problem-solving skills, and a passion for driving platform maturity and automation.
About You
Responsibilities:
Design and Develop: Build and configure solutions using ServiceNow best practices across ITSM, CMDB, Service Catalog, Workflows, Flow Designer, IntegrationHub, and custom applications.
Platform Enhancements: Drive enhancements and improvements to the ServiceNow platform aligned with business goals and IT strategy.
Integration: Develop and support integrations with third-party systems using APIs, IntegrationHub, MID Servers, and other technologies.
Governance & Standards: Ensure solutions are compliant with platform governance, maintain security and performance standards, and follow version control and release management protocols.
Incident & Change Management: Troubleshoot and resolve complex incidents and support change management through the SDLC process.
Exposure to AI: Demonstrable expertise in ServiceNow's AI capabilities, specifically Now Assist, AI Agents, and Virtual Agent/NLU.
Also to keep up with new ServiceNow releases and features.
Mentoring & Collaboration: Provide guidance to junior developers and collaborate closely with BAs, architects, and stakeholders to translate business requirements into technical deliverables.
Documentation: Maintain technical documentation including design specifications, architecture diagrams, and support artifacts.
Platform Upgrades: Support and lead platform upgrades, patches, and health checks to ensure long-term system stability and supportability.
Communication and stakeholder Management: Confident in leading demos, workshops, and requirement walkthroughs.
Problem-Solving & Critical Thinking: Approach challenges holistically — not just “how to code it” but “is this the right process to automate?” Apply structured troubleshooting during high-pressure incidents.
Time and Priority Management: Ability to stay organized in fast-paced, global environment and manage multiple projects and deliverables in parallel.
About You:
Required Qualifications:
8+ years of experience in Information Technology, ideally within a large technology company.
6+ years of deep experience as a ServiceNow developer with exposure to various modules(ITSM, ITOM, ITAM), integrations, scripting and configuration management.
Bachelor's degree in a computer related field or equivalent work experience.
Strong technical expertise in core platform and advanced development, integrations, data & CMDB, Automation & AI.
Other Qualifications:
Global delivery experience in leading distributed teams across international locations.
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
ServiceNow Certified Application Developer (CAD) is highly desired.
Cloud & Security Knowledge: Azure, AWS, basics, SSO/SAML, OAuth, certificate management.
Experience of building modern experiences using Service Portal, UI Builder, or integrating with React/Angular.
Cross domain expertise with exposure to SecOps, ITAM, ITOM beyond ITSM.
Bachelor's degree in a computer related field or equivalent work experience.