Sr Support Services Analyst

Job description

10514BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose.

Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.

At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally.

Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

www.deltek.com

nnnnAuto req ID:10514BRExternal Job Title:Senior Support Services Analyst, ComputerEasePosition Responsibilities: Company Overview:
We are a leading ERP Solution Software Provider specializing in advanced accounting and project management solutions.

Our team is dedicated to delivering exceptional support to our clients, ensuring they can maximize the potential of our software.

We pride ourselves on our friendly, inclusive, and supportive work environment, where team members are encouraged to grow and develop their skills.



Job Summary
As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions.

You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts.

This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.



Key Responsibilities:

+ Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.



+ Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.



+ Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.



+ Document all client interactions and solutions in the case tracking system.



+ Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.



+ Mentor and assist junior analysts with inquiries and case resolutions.



+ Leverage AI tools to enhance support efficiency and effectiveness.



Work Location:US RemoteQualifications: Required Qualifications:

+ 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.



+ Advanced knowledge of accounting principles and practices.



+ Strong problem-solving and troubleshooting skills.



+ Excellent communication skills, both written and verbal.



+ Ability to work effectively in a remote, collaborative team environment.



+ A proactive and positive attitude, with a willingness to learn and grow within the organization.



Preferred Qualifications:

+ Experience with Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).



+ Previous mentoring or leadership experience in a support environment.



+ Familiarity with AI-driven support tools and technologies.



Why Join Deltek?


At Deltek, you will be part of a diverse and inclusive team that values collaboration, mutual support, and professional growth.

We offer opportunities to work with cutting-edge technology and innovative solutions, including advanced AI capabilities that empower our support teams to deliver exceptional client experiences.

Enjoy a flexible, remote work environment that promotes work-life balance and encourages continuous learning and development.

Join us and help shape the future of ERP support while growing your career in a supportive and forward-thinking company.

Travel Requirements:NoEEO Statement:Deltek, Inc.

is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire.

This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States.

To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below.

E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy.

In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application.

We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) .

Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email.

Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions.

Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!Compensation Information:The U.S. salary range for this position is $55500.00 - $65000.00.

This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience.

Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek.

Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.Compliance Requirements:Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Required Skill Profession

Other General