Urgent! Sr Svc Rep, End User Operations Job Opening In Radnor – Now Hiring Lincoln Financial
**The Role at a Glance**
This position is responsible for level 3 support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services and specialized executive support.
They troubleshoot & repair computer systems & peripheral equipment.
They respond to incidents & service requests either in person, by telephone, or via remote access.
Additionally, they provide timely resolution of incidents or escalations on behalf of end users, to appropriate technical staff.
**What you'll be doing**
**DUTIES AND RESPONSIBILITIES**
+ Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
+ Meets or exceeds departmental quality and service standards.
+ Works overtime as needed.
+ Works independently delivering on routine but progressively more non-routine work, in accordance with established procedures and guidelines in a timely manner and meets deadlines appropriately.
+ Makes routine and progressively more non-routine decisions independently, in accordance with established procedures and guidelines.
+ Shares a diverse range of knowledge and information and/or enables less experienced team members to perform their assignments.
+ Performs a diverse range of tasks/transactions related to common programs and services by directly applying expanded knowledge obtained from the role in increasingly more complex situations.
+ Processes level 3 incidents and service requests, which is inclusive of a specialized Executive support queue
+ Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
+ Complies with standard processes and procedures
+ Relies on expanded knowledge, experience and judgment to plan and accomplish goals
+ Provides coaching and training to less experienced team members
+ Participates in projects as necessary
+ Processes escalated tickets and investigates complex issues
+ Participates in audits as necessary
+ Assists in troubleshooting and solving complex issues
+ Assists with automation scripting of programs and updates
+ Creates and maintains desktop related documentation
+ Makes complex ideas or situations clear, simple, and/or understandable
+ Coordinates with geographically dispersed teams to achieve results
+ Performs deployment activity of PCs (moves, adds, changes)
+ Effectively works with PC imaging software such as SCCM
+ Provides support to deploy, maintain, and troubleshoot PCs, peripherals, and mobile devices
+ Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software
+ Coordinates activities with service desk, managed service providers, and other IT teams when necessary
+ Provides support to employees or internal customers in resolving escalated technology issues in a timely fashion
**What we’re looking for**
**EDUCATION AND EXPERIENCE**
+ High School diploma or GED or minimum Associate degree in lieu of required experience.
(Minimum Required)
+ 3 - 5+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)
+ Excellent communication and interpersonal skills.
**Application Deadline**
Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.
Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications.
We have a drug free work environment and we perform pre-employment substance abuse testing.
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Unlock Your Sr Svc Potential: Insight & Career Growth Guide
Real-time Sr Svc Jobs Trends in Radnor, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Svc in Radnor, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 53430 jobs in United States and 68 jobs in Radnor. This comprehensive analysis highlights market share and opportunities for professionals in Sr Svc roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Lincoln Financial is currently hiring and seeking a Sr Svc Rep, End User Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lincoln Financial adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr Svc Rep, End User Operations Jobs United States varies, but the pay scale is rated "Standard" in Radnor. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr Svc Rep, End User Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Sr Svc Rep, End User Operations interview at Lincoln Financial, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Lincoln Financial's products or services and be prepared to discuss how you can contribute to their success.
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