Sr. Systems Engineer

Sr. Systems Engineer – MSP – Knoxville

Location: West Knoxville, TN (In-office)

Travel: Frequent local travel to client sites; remote support for Utah and Tennessee-based clients

About Gravity Networks:

Gravity Networks is a Managed IT Services Provider (MSP) with offices in Knoxville, TN and Salt Lake City, UT.

Our team—spanning administration, sales, help desk, and systems engineering—is composed of bright, tech-savvy professionals who thrive on solving complex challenges with integrity and quality.

Role Overview:

We're seeking a Sr. Systems Engineer to manage and maintain diverse IT environments across multiple clients.

This in-office role provides remote support for both Tennessee and Utah-based customers, and onsite support for Tennessee clients.

Responsibilities include answering phone calls and  email tickets through phone calls and the ticketing system, while primarily this role will handle advanced support tickets they also assist the Help Desk team as needed.  Support should be provided in a quick and professional manner to provide advanced support, project execution, emergency response, infrastructure upgrades, and onboarding new customers.

The Sr. Engineer will function as a project manager for professional projects, mentor the service team, take ownership of specific tools and technologies, and serve as a technical escalation point for help desk staff.

Key Responsibilities:

• Build, maintain, and monitor physical and virtualized server environments (HyperV/vSphere, Azure, Microsoft Server)


• Manage data storage (SAN/NAS), permissions, and access across WANs


• Configure and maintain backups, UPS systems, and failover processes


• Respond to alerts and outages; coordinate with service providers and clients


• Architect and deploy infrastructure upgrades and new environments


• Perform OS and firmware upgrades


• Manage VoIP installations, troubleshooting, and maintenance


• Keep customer documentation up-to-date, perform regular audits


• Determine project plans for a variety of hardware and technologies, manage project processes


• Stay current on cybersecurity threats and recommend environment adjustments


• Implement and document compliance controls (HIPAA, NIST, CMMC)


• Collaborate with account and service management to audit and remediate best practices
• Provide phone and email support to users


• Provide training and support to help desk technicians

Ideal Candidate Traits:

• Experience across varied IT environments and MSP operations


• Strong communication and collaboration skills


• Ability to prioritize, organize, and manage time effectively


• Ability to manage projects from inception to completion


• Comfortable in hybrid team settings and direct client interactions


• Adaptable to changing client needs and technologies


• Friendly, open-minded, and professional

Technical Expertise Required:

• Experience managing tickets through a ticketing system, we use ConnectWise


• Dell server and SAN hardware, Windows Server and Workstation OS


• Azure, O365/M365 
• Fortinet and Ubiquiti firewalls, switches, and access points 


• PowerChute/PowerStore
• Cloud-first and local backup solutions


• VOIP configuration and management


• Network and VPN configuration, management, and troubleshooting


• Network and security monitoring


• Exposure to cybersecurity and regulatory compliance


• Current Microsoft and NSE certifications preferred; ongoing training required

Schedule & Benefits:

This is a salary position with standard business hours of 8:30 AM to 5:30 PM ET, Monday through Friday.

There will be after-hours project and maintenance work occasionally required.

Gravity Networks offers a competitive benefits package including medical and dental insurance, paid time off (PTO), life insurance, and a 401(k) retirement plan.

Participation in an on-call rotation and occasional after-hours project work is required.