Sr. Technical Consultant, Security Operations (SecOps) Workflow Products Expert Implementation Services

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

**The Company**
Work matters.

It’s where we spend a third of our lives.

And the workplace of the future is going to be a great place.

We’re dedicated to bringing that to life for people everywhere.

That’s why we put people at the heart of everything we do.

People matter.

Our people have a passion for learning, building, and innovating.

Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.

As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**

The Sr. Technical Consultant, SecOps Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow SecOps products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**

+ Be the technical expert in how to best support SecOps by configuring SecOps Service Delivery using ServiceNow best practices focused on configuration vs.

customization
+ Support the engagements efforts for SecOps specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Advise customers in their efforts to take advantage of the ServiceNow SecOps Solution’s standard capabilities in their efforts to improve their SecOps processes
+ Lead customer design workshops focused on ServiceNow Platform and SecOps Solution technology
+ Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
+ Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
+ Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Develop required integration components (SSO, LDAP, etc.) with multiple systems
+ Develop required portal components
+ Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ A current ServiceNow Certified System Administrator (CSA) certification, and CIS-VR/ SIR preferred
+ At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an SecOps environment, while providing thought leadership to SecOps sponsors/stakeholders in solving business process and/or technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Strong understanding with leading SecOps and related systems and tools such as SecOps.
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
We provide competitive compensation, generous benefits and a professional atmosphere.

This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


FD21


**Work Personas**

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.



**Accommodations**

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.



**Export Control Regulations**

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.



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