Sr. Technical Program Manager, Fashion & Fitness Subsidiary Tech

Job description

Description
F2-Subs Purchase & Post owns strategic programs from purchase experience (cart/checkout) through to end customer fulfillment and returns for subsidiaries Shopbop and Zappos.

We seek a Sr TPM to work with Zappos and Shopbop senior leadership teams, driving solutions to our most ambiguous problems - creating a vision and leading through influence to achieve our goals.

You will oversee critical projects shaping how end customers perceive and interact with our brands across digital and physical systems.

You will partner daily with tech and business department leaders to build trust and alignment and leverage your technical expertise to make sure the right technology is delivered in the right way.

As a member of the F2 Subs technical staff you will have access to industry leaders in Software engineering and E-Commerce to help grow your expertise.

You will also routinely advise and be advised by the best, including taking part in an engineering culture that spans Shopbop.com, Zappos.com, and Amazon.com.

You will create and introduce mechanisms to push the technical horizons of the teams you work with and bring latest technologies to bear for customers (including AI/ML tooling).

You will think big about what your customers need, align direction and influence organizational priorities, and be persistent to deliver the features and technologies to make those visions reality.

Key job responsibilities
Build project plans that deliver on highly ambiguous goals.

Build alignment with senior management and engineering through excellent document writing and meeting coordination.

Create and implement mechanisms to coordinate complicated and impactful efforts.

Dive deep with engineering teams and stakeholders to build and refine requirements.

Act as a catalyst for delivery by helping unblock teams and build alignment.

A day in the life
You start the day reviewing a status update from the SDE team that owns Shopbop Cart, noting some transactions are not being correctly attributed to guest customers due to a dataflow issue, you make a note to check back later.

You spend the morning writing a decision document to align leadership on introducing ML to Zappos fit feedback based on previous learnings from a similar Shopbop program.

In the afternoon, at your 1-1, you align with a Shopbop Product Manager on a tech solution to reduce friction in the checkout process, then meet with the Checkout SDM to implement.

While speaking to the Checkout SDM, you provide some background which helps them unblock the dataflow issue you noted this morning.

You end by sending reminders of an upcoming due-date for a compliance project to make sure everyone is on-track.

About the team
Fashion and Fitness Subsidiaries: Purchase & Post owns the software that provides our end customers with the best purchase experience in Fashion.

We ensure our customers have a smooth experience with the payment options they prefer, delivery speeds that exceed their expectations, and easy returns when they need it.

We use Amazon's Leadership Principals and Engineering Expertise but have our own fun vibe.

We are located in New York, Madison, and Las Vegas.
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree in engineering, computer science or equivalent
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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