• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Sr. Technical Support Representative Job Opening In Elmhurst – Now Hiring Burroughs


Job description

Sr. Technical Support Representative
Technical Support Elmhurst, IL

Apply

Description

Job Summary:

Under the direction of the Technical Training Manager, you will provide technical support with troubleshooting, diagnosing, and resolving issues that arise with Burroughs serviced equipment.

Provide support to Field Service Technicians seeking assistance with servicing customer equipment, as well as assistance with part number identification and ordering.

Provide software support and patch management for specific customers’ fleet of Automated Teller Machines (ATM)

Essential Functions/Key Responsibilities:• Answer inbound calls from Field Service Technicians requesting assistance on repair issues.• Assist Technicians with testing, troubleshooting, analyzing, isolating and identifying root causes.• Assist Technicians with identifying part numbers, part availability and part ordering.• Respond to support emails from Field Service Technicians and various other departments within the Burroughs organization.• Document call information in appropriate databases.• Relay essential information to co-workers and other departments as warranted.• Provide a higher level of support for difficult issues that are unable to be addressed by Technical Service Rep 1/ Service Rep 2• Take ownership of service calls that have been open for an extended period of time or have required the use of a large number of parts.• Review call histories and make repair suggestions for sites with chronic faults.• Review service calls in the PartOrder status for viability of parts needed, alternate part numbers, part availability and part ordering.• Monitor the workflow into the Level 2 support group.• Lead and mentor the Level 2 support group.• Review metrics to determine process improvements.• Communicate new processes and procedures to the support group.• Identify training needs for new equipment and new team members.• Ability to learn new technologies and adapt quickly to changing demands• Utilize technical writing skills to build related training and support materialPhysical Requirements and Working Conditions:• Duties require the use of typical office equipment such as a computer and virtual phone system• Duties require the use of lab equipment such as ATMs, Smart Safes, Cash Recyclers and others• Some travel for training purposes may be required.• Overtime may be required.• May be required to sit /stand for extended periods of time while solving complex problems• Work desk location is part of collaborative space with other support representativesKnowledge, Skills and Abilities:

Behavioral Requirements:

• Patience• Strong attention to detail• Excellent verbal and written communication skills• Punctuality• Ability to work independently• Work well with others• Ability to explain complex technical terminology to non-technical persons• Ability to accurately summarize resolutions to complex service issuesTechnical Requirements• Knowledge of Windows operating systems as it applies to Automated Teller Machines• In depth understanding of the 66XX series of NCR Self Serv ATMs• Extensive knowledge of service and repair of devices associated with the banking industry including Automated Teller Machines (ATMs)• Strong proficiency in the use of Microsoft Office Suite (Excel, Outlook, PowerPoint and Word)• Proficient in software/hardware knowledge of NCR/Diebold /Hyosung ATMs• Experience with analysis and problem solving via phone support or augmented reality• Ability to read and understand technical documentation.• Knowledge of PC components and repair• Experience with repair and maintenance of electrical and mechanical hardware• Proficiency in the use of a Digital Multimeter• Demonstrated experience creating/editing written technical or non-technical documentation

Education and Experience:• At least 5-10 years’ experience in the service, software and technical support/repair of the NCR 66XX series of Self Serv ATMs• Technical training school graduate.

• High school diploma, GED or equivalent education (associate’s degree preferred)

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job.

Duties, responsibilities and activities may change at any time with or without notice.



Required Skill Profession

Other General


  • Job Details

Related Jobs

Artech LLC hiring Technical Support - Sr Job in Richmond, Virginia, United States
Artech LLC
Richmond, Virginia, United States
Artech LLC hiring Technical Support - Sr Job in McLean, Virginia, , United States
Artech LLC
McLean, Virginia, , United States
Artech LLC hiring Technical Support - Sr Job in McLean, Virginia, , United States
Artech LLC
McLean, Virginia, , United States
Artech LLC hiring Technical Support - Sr Job in Plano, Texas, , United States
Artech LLC
Plano, Texas, , United States
Artech LLC hiring Technical Support - Sr Job in Richmond, Virginia, , United States
Artech LLC
Richmond, Virginia, , United States
Pushpay hiring Technical Support Representative Job in Colorado Springs, Colorado, United States
Pushpay
Colorado Springs, Colorado, United States
STENOGRAPH, LLC hiring Technical Support Representative Job in Downers Grove, Illinois, United States
STENOGRAPH, LLC
Downers Grove, Illinois, United States
Insight Global hiring Technical Support Representative Job in Bradenton, FL, United States
Insight Global
Bradenton, FL, United States
Insight Global hiring Technical Support Representative Job in Auburn Hills, MI, United States
Insight Global
Auburn Hills, MI, United States
Mass Markets hiring Technical Support Representative Job in Wichita, KS, United States
Mass Markets
Wichita, KS, United States
Arena Technical Resources, LLC hiring Technical Support Representative Job in Hanover, MD, United States
Arena Technical Resources, LLC
Hanover, MD, United States
Brivo hiring Technical Support Representative Job in Bethesda, MD, United States
Brivo
Bethesda, MD, United States
eTeam Inc. hiring Technical Support Representative Job in Virginia Beach, Virginia, , United States
eTeam Inc.
Virginia Beach, Virginia, , United States
Innovativ Pharma, Inc. hiring Technical Support Representative Job in Lakeland, Florida, , United States
Innovativ Pharma, Inc.
Lakeland, Florida, , United States
The Fountain Group LLC hiring Technical Support Representative Job in Madison, Wisconsin, , United States
The Fountain Group LLC
Madison, Wisconsin, , United States
ASTEC hiring Sr Technical Support Specialist Job in Chattanooga, Tennessee, United States
ASTEC
Chattanooga, Tennessee, United States
Fortinet hiring Sr Technical Support Specialist Job in Atlanta, Georgia, United States
Fortinet
Atlanta, Georgia, United States
T-Mobile hiring Sr Engineer, Technical Support Job in Overland Park, Kansas, United States
T-Mobile
Overland Park, Kansas, United States
ADP hiring Sr Technical Support Specialist Job in El Paso, Texas, United States
ADP
El Paso, Texas, United States
Munson Healthcare hiring Sr Technical Support Analyst Job in Traverse City, MI, United States
Munson Healthcare
Traverse City, MI, United States
Munson Healthcare hiring Sr Technical Support Analyst Job in Traverse City, MI, United States
Munson Healthcare
Traverse City, MI, United States
ADP hiring Sr Technical Support Specialist Job in El Paso, TX, United States
ADP
El Paso, TX, United States
Teleperformance hiring Technical Support Representative - Onsite Job in Brownsville, Texas, United States
Teleperformance
Brownsville, Texas, United States
NTT hiring IOC Technical Support Representative Job in Spring Hill, Tennessee, United States
NTT
Spring Hill, Tennessee, United States
TEKsystems hiring Technical Customer Support Representative Job in Boca Raton, Florida, United States
TEKsystems
Boca Raton, Florida, United States
Nortek, Inc hiring Technical Support Representative 1 Job in Carlsbad, California, United States
Nortek, Inc
Carlsbad, California, United States
Sitel hiring Technical Customer Support Representative Job in Wise, Virginia, United States
Sitel
Wise, Virginia, United States
Mass Markets hiring Dallas Technical Support Representative Job in Dallas, TX, United States
Mass Markets
Dallas, TX, United States
Aerotek hiring Technical Customer Support Representative Job in Gilbert, AZ, United States
Aerotek
Gilbert, AZ, United States
Aerotek hiring Technical Customer Support Representative Job in Gilbert, AZ, United States
Aerotek
Gilbert, AZ, United States
Parker Hannifin Corporation hiring Technical Support Representative - APS Job in CARY, NC, United States
Parker Hannifin Corporation
CARY, NC, United States
Vagaro hiring Technical Customer Support Representative Job in Pleasanton, CA, United States
Vagaro
Pleasanton, CA, United States

Unlock Your Sr Technical Potential: Insight & Career Growth Guide


Real-time Sr Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sr Technical in Elmhurst, United States, highlighting market share and opportunities for professionals in Sr Technical roles.

75508 Jobs in United States
75508
9 Jobs in Elmhurst
9
Download Sr Technical Jobs Trends in Elmhurst and United States

Are You Looking for Sr. Technical Support Representative Job?

Great news! is currently hiring and seeking a Sr. Technical Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Burroughs adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Sr. Technical Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Elmhurst. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Sr. Technical Support Representative?

Key qualifications for Sr. Technical Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Sr. Technical Support Representative?

To improve your chances of getting hired for Sr. Technical Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Sr. Technical Support Representative Job Success

Burroughs interview tips for Sr. Technical Support Representative

Here are some tips to help you prepare for and ace your Sr. Technical Support Representative job interview:

Before the Interview:

Research: Learn about the Burroughs's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Sr. Technical Support Representative interview at Burroughs, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Burroughs's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Sr. Technical Support Representative Positions

Setting up job alerts for Sr. Technical Support Representative is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!