Sr. Tooling Program Manager

Job description

About Rivian Rivian is on a mission to keep the world adventurous forever.

This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done.

We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary As a Sr. Tooling Program Manager, you will manage multiple equipment maintenance programs to support the upkeep of various tools and equipment at the Rivian Service Centers in multiple geographical markets.

You will prioritize the scheduling of tool and equipment maintenance and service with the approved Rivian service vendors to enable the service centers to operate efficiently, promoting a positive service experience for all service customers.

Responsibilities Execute service center tooling and equipment repair and maintenance strategies within the Service organization.

Collaborate with cross functional departments including Tooling Engineering and Service Tooling and Equipment to define all tooling and equipment repair and maintenance requirements to provide above and beyond support to multiple service centers.

Manage service tooling and equipment workload ticketing system including allocation management of third party versus internal resources.

Facilitate and represent tooling repair and maintenance in ongoing discussions and updates within the organization.

Perform audits and reviews to ensure tooling repair and maintenance projects are meeting expectations and deadlines and rectify, as necessary.

Problem-solve; find the root cause and best solutions to issues that arise with the tooling and equipment maintenance projects and manage remedies to closure.

Drive projects across stakeholders and proactively seek feedback, recommendation, and consensus.

Qualifications 3+ years of experience in managing equipment service/maintenance programs in the automotive or technical field.

Bachelor’s degree in related field or equivalent work experience preferred.

Hands on automotive technical expertise.

Holistic understanding of service center operations, collision repair procedures, tooling, parts operations, supplier management and contract negotiations.

Experience in the automotive or technology sector working with cross-functional teams, managing service/maintenance programs, and process development.

Strong workflow development skill sets to transform complex repair and maintenance requests into business requirement documentations.

Excellent team player with excellent interpersonal communication skills.

Keen attention to detail and an eye for making good results extraordinary.

Experience in a startup environment or technology sector is a plus.

Ability and willingness to travel up to 50% of the time.

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.

If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”).

This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.

Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Required Skill Profession

Operations Specialties Managers