Sr. UX Design Analyst Job at Compunnel, Inc. in Durham

Job Description:

1. Collaborate with product designers, product managers, researchers, and developers to create user-centric copy, including navigation, empty and error states, and other UX elements in the end-to-end digital experience.
2. Write and optimize microcopy, instructional text, and other UX elements to facilitate intuitive user interactions.
3. Help develop and execute content strategy for our custom-facing portals, ensuring alignment with user needs and business goals.
4. Support content style guide and best practices for consistent messaging and tone across all business-to-business and consumer digital touch points.
5. Participate in user research and leverage data-driven insights, including analytics and customer feedback, to enhance content effectiveness and user engagement.
6. Collaborate with other departments to ensure regulatory compliance and industry standards for content.
7. Adapt efficiently to changing project timelines and/or requirements, demonstrating a proactive approach to content.
8. Develop and document content and information architecture, ensuring smooth user flows.

Skills Required:

1. Basic understanding of HTML/CSS is required.
2. Experience in health insurance, healthcare, insurance, or financial services is required.
3. Experience in technical writing, UX writing, microcopy, content strategy, information architecture, and structure for complex applications.
4. Strong portfolio showcasing intuitive UX writing samples.
5. Understanding of Web Accessibility Content Guidelines (WCAG) and writing accessible content.
6. Proficient written and verbal communication skills.
7. Strong time-management skills with the ability to manage multiple projects and stakeholders.
8. Experience with Figma/FigJam, Microsoft 365, Jira/Confluence, and other design tools.

Requirements:

1. Bachelor’s degree in English, Communications, Journalism, or related field.
2. 3-5 years of relevant writing experience for digital audiences.