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Sr VIP Desktop Support – San Francisco Job Opening In San Francisco – Now Hiring The Intersect Group


Job description

Sr VIP Desktop Support – San Francisco

POSTED: September 30, 2025 LOCATION: San Francisco California POSITION ID: #249147 EMPLOYMENT TYPE: Contract
  • Location: San Francisco, California
  • Type: Contract
  • Job #249147
  • At The Intersect Group, we partner with organizations that prioritize excellence in executive support and technology enablement.

    Our client is a leader in delivering high-touch IT services to senior leadership, ensuring seamless productivity and secure access in fast-paced, high-stakes environments.

    This is an opportunity to join a team where discretion, responsiveness, and technical expertise are paramount.

    Role Summary

    We are seeking a highly skilled Senior VIP Desktop Support professional to provide personalized, white-glove IT support to Executives and Senior Leaders.

    This role is critical to maintaining a secure, efficient, and high-performing technology experience for top-tier users.

    As the Senior VIP Support Specialist, you will serve as the primary point of contact for executive-level technical issues, delivering rapid resolutions with professionalism and confidentiality.

    You’ll manage device performance, coordinate proactive maintenance, and ensure seamless access across desktop and mobile platforms.

    Key Responsibilities

  • Provide on-site and remote technical support for Executives and Senior Leadership across desktop and mobile platforms.

  • Troubleshoot hardware, software, network, and connectivity issues with minimal disruption.

  • Deliver high-touch, white-glove service with exceptional attention to detail.

  • Manage VIP account credentials, permissions, and secure access protocols.

  • Monitor VIP devices proactively to identify and resolve issues before they impact productivity.

  • Track and maintain inventory of VIP equipment, ensuring timely upgrades and replacements.

  • Document support interactions in ticketing systems and contribute to the knowledge base.

  • Analyze service metrics and identify areas for improvement in support delivery.

  • Act as an escalation point for unresolved technical issues and collaborate with other IT teams.

  • Adhere to strict confidentiality and security protocols to protect sensitive data.

  • Provide personalized training sessions on software, hardware, and best practices.

  • Key Requirements

  • Minimum 7 years of experience in desktop support, with at least 2 years in VIP or executive support.

  • Bachelor’s degree in Information Technology, Engineering, or a related field.

  • Strong technical acumen with experience supporting WindowsMac OS, and the Microsoft 365 platform.

  • Hands-on experience configuring and managing AndroidiPhone, and tablet devices.

  • Excellent communication, customer service, and problem-solving skills.

  • Strong interpersonal skills with the ability to influence and collaborate across teams.

  • Proven ability to manage complex issues professionally and efficiently.

  • Ability to multitask, prioritize, and handle multiple support requests.

  • Willingness to travel up to 30% and participate in an on-call rotation.

  • Ready to Make an Impact?

    Required Skill Profession

    Computer Occupations


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Intersect Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    Interview Tips for Sr VIP Desktop Support – San Francisco Job Success

    The Intersect Group interview tips for Sr VIP Desktop Support – San Francisco

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