Staff, APM SPM CSDM Solution Architect (ServiceNow)

Job description

**_Welcome to Warner Bros.

Discovery… the stuff dreams are made of._**

**Who We Are…**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Your New Role **:**

The **Staff, APM | SPM | CSDM Solution Architect** will play a critical role in the evolution and governance of the Common Service Data Model (CSDM) within the ServiceNow platform.

Based in Atlanta and reporting to the Senior Manager of Platform Architecture – ServiceNow, this role will serve as a key technical authority on service modeling, data architecture, and integration strategy across the enterprise.

This role requires deep expertise in the full CSDM framework, including its alignment with ServiceNow’s CMDB, service portfolio, and application portfolio management (APM).

The CSDM Service Architect will work closely with the Enterprise Service Architecture team to ensure that services and applications are modeled accurately and consistently, enabling effective service delivery, reporting, and automation.

The ideal candidate will have a strong background in enterprise architecture, cloud computing, integration architecture, and API design, with a proven ability to translate complex business requirements into scalable, sustainable technical solutions.

Your Role Accountabilities:

**Service Architecture & Modeling**

+ Champion the complete lifecycle management of the CSDM model, aligning it extensively with enterprise architecture frameworks and business process integration.

+ Develop and refine architecture strategies that incorporate service management principles and CSDM framework enhancements within ServiceNow.

+ Guide and shape strategic decisions related to service and application architectures that directly impact enterprise-wide technology deployments.

+ Define and maintain service models that accurately represent business, application, and infrastructure services.

+ Ensure consistent use of CSDM across all ServiceNow modules, including ITSM, ITOM, APM, and Service Portfolio Management.

**CSDM Framework Implementation and Management**

+ Lead the deployment, configuration, and ongoing optimization of CSDM within ServiceNow, ensuring it supports service management goals and enterprise architecture.

+ Act as a liaison between the architecture team and other IT and business units, ensuring alignment of CSDM with operational needs and strategic objectives.

+ Evaluate and integrate best practices and industry standards in service management and data architecture to enhance functional and system performance.

+ Support the integration of APM with other ServiceNow modules such as CMDB, ITBM, and GRC to enable holistic portfolio insights.

+ Act as a subject matter expert and advisor to project teams, ensuring architectural alignment and data integrity.

**Integration and Technological Advancement**

+ Oversee and capture the robust application and integrations landscape to ensure proper representations in the CSDM model

+ Stay ahead of technological advancements, push for the adoption of cutting-edge solutions that can enhance service architecture, and ensure alignment with the broader IT landscape.

+ Drive the utilization of ServiceNow's capabilities in new and innovative ways that fulfill both current and future business requirements.

**Stakeholder Engagement and Collaboration**

+ Build strong relationships across the organization, particularly within IT departments, to drive awareness and adoption of CSDM and service architecture principles.

+ Collaborate effectively with Enterprise Service Architecture and other relevant teams to ensure strategic coordination and execution of architecture projects.

+ Provide expert advice and consultation on CSDM and service architecture, participating in workshops and training sessions to elevate organizational capabilities.

Qualifications & Experiences:

+ 7+ years of experience in enterprise architecture, service modeling, or platform architecture, with at least 3 years focused on ServiceNow.

+ Deep expertise in the Common Service Data Model (CSDM) and Application Portfolio Management (APM) within ServiceNow.

+ Strong understanding of CMDB design, service portfolio management, and application lifecycle management.

+ Experience with integration architecture, APIs, and cloud-native technologies (e.g., AWS, Azure, GCP).

+ Proven ability to work across technical and business teams to drive alignment and adoption of architectural standards.

+ Bachelor’s degree in Computer Science , Information Systems, or a related field ( Master’s preferred).

Not Required but P referred E xperience:

+ ServiceNow Certified System Administrator and Certified Implementation Specialist (CSDM, CMDB, APM, or ITOM).

+ TOGAF or other enterprise architecture certification.

+ Experience with data modeling tools and techniques.

+ Familiarity with ITIL practices and service management frameworks.

+ Experience with application rationalization, technology risk assessments, and business capability mapping.

**How We Get Things Done…**

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day.

We hope they resonate with you and look forward to discussing them during your interview.

**Championing Inclusion at WBD**

Warner Bros.

Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions to submit your request.

Required Skill Profession

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