Staff Salesforce Solution Architect

POSITION SUMMARY

We are seeking a strategic Staff Salesforce Solution Architect to lead the design and evolution of our Service Cloud platform while driving organizational transformation through agile practices and change management.

This role combines deep technical architecture expertise with program management, agile leadership, and product management responsibilities.

The ideal candidate will serve as both a technical visionary and execution leader, ensuring our Salesforce solutions align with business objectives while fostering a culture of continuous improvement and user adoption across the organization.

PRIMARY RESPONSIBILITIES

Solution Architecture (30%)

Design comprehensive end-to-end Service Cloud technical architecture supporting scalability, performance, and business growth

Define and implement integration strategies with enterprise systems including ERP, CRM, and third-party applications

Establish robust scalability and performance frameworks to support large data volumes and high user concurrency

Create and maintain technical standards, best practices, and architectural governance frameworks

Review, evaluate, and approve complex technical solutions ensuring alignment with architectural principles

Conduct architecture reviews and provide technical guidance on platform optimization and modernization

Program Management (25%)

Own and drive the Service Cloud roadmap development, including strategic initiatives and platform evolution

Coordinate complex cross-functional project delivery involving development, QA, business analysis, and operations teams

Manage stakeholder expectations through regular communication, status reporting, and executive presentations

Drive portfolio prioritization and resource allocation decisions based on business value and technical complexity

Ensure program delivery alignment with business objectives, timelines, and budget constraints

Establish governance processes for project intake, prioritization, and delivery management

Agile Leadership / Scrum Master (20%)

Facilitate agile ceremonies including daily standups, sprint planning, retrospectives, and sprint reviews

Identify and proactively remove blockers to optimize team velocity and delivery efficiency

Coach development teams and stakeholders on agile best practices and continuous improvement methodologies

Manage sprint planning activities, capacity planning, and backlog refinement sessions

Foster a collaborative, continuous improvement culture focused on delivering business value

Implement agile metrics and reporting to track team performance and identify improvement opportunities

Technical Product Management (15%)

Translate complex business requirements into detailed technical solutions and implementation strategies

Own and manage the technical product backlog, ensuring features are properly prioritized and defined

Collaborate closely with business stakeholders, subject matter experts, and end users on requirements gathering

Define comprehensive acceptance criteria, success metrics, and testing strategies for new features

Manage technical debt reduction initiatives and platform optimization efforts

Balance feature development with platform maintenance and performance optimization needs

Change Management (10%)

Design and execute comprehensive user adoption and training strategies for new platform capabilities

Lead organizational change initiatives supporting digital transformation and process optimization

Communicate technical changes and platform updates to business stakeholders in accessible language

Ensure smooth rollout of new capabilities through phased deployment and user support strategies

Monitor and measure adoption success through metrics, user feedback, and performance indicators

Develop change management playbooks and best practices for future platform enhancements

QUALIFICATIONS

Required

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field

10+ years of Salesforce experience with at least 4 years in solution architecture or techno-functional leadership roles

Knowledge about business architecture, tool rationalization

Proven experience in program management and cross-functional project leadership

Certified Scrum Master (CSM) or equivalent agile certification

Strong background in Service Cloud implementation and optimization

Experience with enterprise system integration and API management

Excellent communication and presentation skills for executive and technical audiences

Preferred

Salesforce certifications including Salesforce Service Cloud Consultant, Platform App Builder

Project Management Professional (PMP) or equivalent program management certification

Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, or other Salesforce products

Background in change management methodologies and organizational transformation

Previous consulting or client-facing experience in solution architecture

KNOWLEDGE, SKILLS, AND ABILITIES

Technical Architecture

Deep expertise in Salesforce platform capabilities including Service Cloud, Sales Cloud, and Lightning Platform

Advanced understanding of system integration patterns, APIs, middleware, and enterprise architecture principles

Strong knowledge of data architecture, security models, and scalability considerations for large-scale implementations

Understanding of performance optimization, capacity planning, and system monitoring practices

Knowledge of emerging technologies and their application to Salesforce platform evolution

Program and Project Management

Proven ability to manage complex, multi-workstream programs with competing priorities and dependencies

Experience with portfolio management, resource allocation, and strategic roadmap development

Strong skills in stakeholder management, executive communication, and cross-functional collaboration

Ability to translate business strategy into technical execution plans and delivery roadmaps

Experience with budget management, vendor coordination, and contract oversight

Knowledge of project management methodologies, tools, and best practices

Agile Leadership and Coaching

Extensive experience as Scrum Master or Agile Coach in complex technical environments

Strong facilitation skills for workshops, planning sessions, and team meetings
Ability to coach teams on agile practices and drive continuous improvement initiatives

Experience with agile scaling frameworks (SAFe, LeSS) for large organizations

Skills in conflict resolution, team dynamics, and performance optimization

Knowledge of agile metrics, reporting, and team performance measurement

Business and Communication

Excellent verbal and written communication skills with ability to present to all organizational levels

Strong business acumen and ability to align technical solutions with business outcomes

Experience in requirements gathering, user story creation, and acceptance criteria definition

Skills in change management, training design, and user adoption strategies

Ability to translate technical concepts for non-technical audiences

Experience in vendor management and third-party solution evaluation

Leadership and Strategic Thinking

Proven leadership experience in driving organizational change and transformation initiatives

Strategic thinking skills with ability to balance long-term vision with immediate tactical needs

Experience mentoring technical teams and developing organizational capabilities

Strong analytical and problem-solving skills with data-driven decision making approach

Ability to work effectively in matrix organizations and influence without direct authority

Innovation mindset with focus on emerging technologies and platform evolution

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.Austin, TX$122,800—$153,450 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.

When you join Natera, you’ll work hard and grow quickly.

Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.

Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.

Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.

We also offer a generous employee referral program!