Strategic Account Manager

Job description

As a Strategic Account Manager, you will be responsible for driving growth, strengthening partnerships, and delivering exceptional value across key national accounts.

This role requires a hands-on, relationship-driven sales professional who can navigate complex organizations, understand customer pain points, and align solutions that make a measurable difference in their operations.

You will serve as a trusted liaison between our company and high-profile customers and represent our full portfolio of industrial and commercial cleaning solutions.

Your success will be measured not only by revenue growth but by your ability to cultivate long-term partnerships, meet key performance metrics, and provide seamless, high-quality customer experience.

Key Responsibilities

Grow Existing Customers

• Build and expand relationships within existing national accounts, engaging with multiple stakeholders to understand their operations, challenges, and strategic goals.
• Identify new opportunities within established customers to drive additional revenue growth.
• Leverage insights from internal KPIs, dashboards, and performance programs to identify areas of improvement and ensure customer success.
• Act as the key liaison between the customer and internal teams, ensuring needs and pain points are clearly communicated and addressed.

Gain New Customers

• Prospect and develop new strategic account partnerships.
• Build credibility quickly through thoughtful discovery, business acumen, and an understanding of floorcare and industrial equipment.
• Collaborate with internal teams to develop tailored proposals and solutions that meet customer needs and create long-term value.

Retain & Strengthen Relationships

• Ensure exceptional customer satisfaction by delivering consistent, responsive service and follow-up.
• Anticipate potential challenges and proactively resolve issues before they escalate.
• Deepen partnerships through regular engagement, business reviews, and ongoing communication of performance outcomes and innovation opportunities.

Drive Innovation & Continuous Improvement

• Engage customers in meaningful conversations around emerging needs, trends, and technologies.
• Partner cross-functionally to translate customer insights into product development opportunities.
• Showcase innovative solutions and demonstrate ROI to key decision-makers.

Success in this role will be measured through:

• Sales volume and revenue growth across assigned accounts
• Customer retention and satisfaction scores
• CRM activity and pipeline development (Salesforce usage required)

Requirements

• Bachelor’s degree in Business or related field (or equivalent experience).
• Minimum 7+ years of strategic or national account sales experience, preferably in industrial, retail, or janitorial/sanitation sectors.
• Proven success managing National or Global accounts within complex organizations.
• Demonstrated track record of meeting and exceeding sales goals.
• Strong understanding of industrial operations, logistics, and floorcare solutions.
• Experience using Salesforce CRM for account management, forecasting, and reporting.
• Excellent communication, presentation, and negotiation skills.
• Strategic thinker with strong problem-solving abilities, able to ask the right questions and lead consultative discussions.
• Strong cross-functional collaborator — comfortable working with operations, service, and marketing to deliver holistic solutions.
• Self-motivated, organized, and disciplined — able to work independently without micromanagement.
• Must exemplify and embrace Nilfisk Behaviors
• Willingness to travel domestically up to 40%.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation.

At Nilfisk we are a driving force in this development.

Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks.

We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches.

At Nilfisk, you have the freedom to be yourself and express your opinions.

Nilfisk is firmly committed to growth and sustainability in everything we do.

You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

Benefits

Nilfisk offers a competitive total compensation package.

Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized base pay range for this position.  In addition to the base pay, our Regional Sales positions also provide a competitive bonus structure, company vehicle, company phone, and gas card. The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work.

The final pay determination will comply with state or local minimum wage laws applicable to the job's location.

We may ultimately pay more or less than the posted range.

This range may be modified in the future.