Job Title: Business Execution Consultant
Location: Des Moines, IA
Introduction
In this contingent resource assignment, you will participate in initiatives and identify opportunities for process improvements within Business Execution.
You will review and analyze Business Execution assignments or challenges that require research, evaluation, and selection of alternatives, related to deliverables.
Present recommendations for resolving situations and exercise independent judgment while developing an understanding of function, policies, procedures, and compliance requirements.
Provide information to client personnel in Business Execution.
Required Skills & Qualifications
- Applicants must be able to work directly for Artech on W2.
- 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work or consulting experience, training, military experience, or education.
- Experience with Alvaria and Verint Workforce Management platforms, including scheduling, forecasting, and configuration management.
- Ability to manage dual-platform deployments and support CCaaS migration efforts.
- Strong analytical skills for building and interpreting forecasts using historical contact volume and handle time data.
Preferred Skills & Qualifications
- Proficiency in user management, work queues, activity codes, skills assignment, and scheduling.
- Experience with work queue forecasting and scheduling.
- Ability to generate project schedules for non-volume-driven work.
Day-to-Day Responsibilities
- Lead workforce optimization initiatives including shift bidding, schedule auctions, and outsourcer scheduling.
- Coordinate with cross-functional teams including Finance, Ops Leadership, and Technology.
- Manage application testing, system configuration, and defect tracking for workforce platforms.
- Build dashboards, performance scorecards, and presentation decks for executive consumption.
- Present to all levels including senior managers and directors, translating technical insights into business impact.
Company Benefits & Culture
- Inclusive and diverse work environment.
- Opportunities for professional growth and development.
- Supportive team culture that values collaboration and innovation.
For immediate consideration please click APPLY to begin the screening process with Alex.