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Urgent! Strategy and Operations Manager Job Opening In Burlington – Now Hiring Athenahealth
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Customer Success Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Customer Success strategy.
The Strategy and Operations Manager serves as a business partner to the Customer Success organization and is responsible for helping translate the corporate strategy into division-specific corporate initiatives.
Beginning with the onboarding process through ongoing customer management, the Strategy and Operations Manager is tasked with defining and reporting on key performance indicators (KPIs) at every stage of the customer lifecycle while designing, implementing and ensuring adoption of Customer Success process standards and best practices.
This individual is comfortable analyzing and working with complex data to extract business insights that impact performance.
The Strategy and Operations Manager is a key partner to their VP-level stakeholders, generating insights into customer, segment and team performance.
They are responsible for participating in the annual planning process, helping to set Customer Success team and individual goals, designing capacity model improvements and identifying cross-functional dependencies.
Essential Functions (Duties and Responsibilities):
Business partnership with Customer Success Leaders
Ownership of the Customer Success portion of the corporate cadence
Support Divisional Strategic Initiatives
Education & Experience Required:
Knowledge & Skills:
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity.
We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision.
We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.
We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.
Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way.
That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility.
While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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Unlock Your Strategy and Potential: Insight & Career Growth Guide
Real-time Strategy and Jobs Trends in Burlington, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Strategy and in Burlington, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 141324 jobs in United States and 291 jobs in Burlington. This comprehensive analysis highlights market share and opportunities for professionals in Strategy and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Athenahealth is currently hiring and seeking a Strategy and Operations Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Athenahealth adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Strategy and Operations Manager Jobs United States varies, but the pay scale is rated "Standard" in Burlington. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Strategy and Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Strategy and Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Strategy and Operations Manager interview at Athenahealth, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Athenahealth's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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