Student Accounts Coordinator

Job description

Student Accounts Coordinator

**University of Dubuque**

1 Positions

ID: QmY5UU5uSmpjdTVIWjRy

Posted On 10/16/2025

**Job Overview**

The University of Dubuque is a growing faith-based University that is seeking a **Student Accounts Coordinator** .

The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.

**Position Summary:**

The Student Accounts Coordinator is responsible for providing high-quality support to students and their families regarding billing, payments, and student account inquiries.

This role serves as a key liaison between students, parents, and the Finance Department to ensure accurate and timely resolution of account-related issues.

The coordinator will assist with reviewing account balances, explaining charges, processing payments, and following up on outstanding balances.

Exceptional communication skills, attention to detail, and a customer-focused approach are essential for success in this role.

**Primary Responsibilities:**

+ Serve as a point of contact for students and their families, answering questions about their accounts, payment options, and deadlines
+ Provide quality customer service by addressing inquiries via phone, email, or in person
+ Maintain strict confidentiality regarding student account records and complies with FERPA regulations
+ Enter and post payments received from various sources
+ Balance daily deposits and online receipts
+ Review monthly statements
+ Assist with the Federal College Work Study Program
+ Assist Supervisor/Controller with various tasks
+ Perform other duties as assigned in support of the University's Mission

**Skills and Abilities:**

+ Maintain accurate financial records, balanced daily deposits, and ensure precision in billing and transaction processing
+ Strong interpersonal, verbal, and written communication skills
+ Excellent knowledge of Microsoft products (excel, word, etc.)
+ Ability to use discretion and confidentiality in department and University matters
+ Ability to prioritize daily and special projects
+ Ability to remain seated at a workstation for extended periods of time
+ Commitment and understanding of the University of Dubuque's Mission

**Qualifications:**

+ Associate Degree Required
+ Minimum of two years of related experience is preferred

To apply with a growing faith-based University for the **Student Accounts Coordinator** position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.

AA/EEO.

For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/

Primary Contact

12298

Human Resources -University of Dubuque

, HR

563-589-3364

Phone

Phone

Phone

563-589-3682

Fax

HR@dbq.edu

Email

True

True

True

**Job Details**

Categories

Education

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

1313

Job REQ #

QmY5UU5uSmpjdTVIWjRySTlCY3V6VzV5eHhjbENqT0htRnVtVmE4TmIwRT0=

# Positions

1

Start Date

20251016

End Date

20251121

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University of Dubuque

**About the Company**

**About the University of Dubuque**

The University of Dubuque is a private, Presbyterian, coeducational, professional university with a foundation in the liberal arts.

Our commitment is to nurturing the mind, body, and spirit as well as encouraging students to explore their fullest potential, is part of a rich Christian identity that dates back to the University's founding in 1852.

Our welcoming interfaith community of 2000 students attracts young men and women from across the country and around the globe who seek the knowledge and the skills to make a difference in our ever-changing world.

Within a values and faith base, we offer you an array of perspectives and broad exposure to our truly global society.

The University comprises the undergraduate college, the graduate school, and the theological seminary.

**Mission and Vision**

The University of Dubuque is a private university offering undergraduate, graduate, and theological seminary degrees, and other educational opportunities with the intention of educating and forming the whole person.

The University is comprised of individuals from the region, our nation, and the world.

As a community, the University practices its Christian commitments by educating students, pursuing excellence in scholarship, challenging students to live lives of worth and purpose, and preparing students for service to the church and the world.

Therefore, the University of Dubuque is committed to:

+ A hospitable Christian environment which respects other faith traditions;
+ Relationships which encourage intellectual, spiritual, and moral development;
+ Excellence in academic inquiry and professional preparation;
+ A diverse and equitable community where Christian love is practiced;
+ Stewardship of all God’s human and natural resources;
+ Zeal for life-long learning and service.

Required Skill Profession

Other General