Summer 2026 Internship – Consumer Banking (CCG Auto Customer Care Process Management)

Job description

**General information**
**Ref #** 19963
**Remote?** No
**Ally and Your Career**
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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings.

We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them.

Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

We want to help you grow, develop, and learn new things.

You’re constantly evolving, so shouldn’t your opportunities be, too?
**The Opportunity**
We’re in the business of putting people first and we’ve been doing just that for over 100 years.

Our mission isn’t performative either: we show up for our customers when it comes to their financial needs.

We’re making banking smarter and simpler while serving our communities.

We value and encourage the mantra of working better together.
That’s where you come into play.

Test drive the tools in your educational toolbox and learn some new skills along the way with an 11-week paid internship with us.

Your internship with Ally will move you from educated to experienced.
The Ally Internship Program guides and mentors students with development opportunities and experiences that support your career interests while also driving the business forward.

You’ll have the opportunity to connect with diverse teams and functions across the company.

You will interact with Ally’s leadership and learn from their personal successes.

You will gain the experience to know what it means to be an Ally!
As part of our Internship Program, you will have an opportunity to:
* Have hands on experience and project-based work
* Attend Orientation, Executive Speaking Series, and learning sessions as an Intern cohort
* Participate in Mentoring Program and Giving Back Events
* Network with your peers, your team, and those Allys you find interesting
* Lead an end of assignment presentation
The Details:
* Internship Program Timing: May 26 - August 7, 2026
* 40 hours each week with a mix of in-office and remote working days
* Project-based work
* Market competitive hourly compensation and a sign-on bonus, as well as financial housing assistance for those who qualify
* Successful interns will have the opportunity to return to Ally in an Early Talent Program or full-time role, or to a second internship, depending upon graduation timing.
**The Work Itself**
Consumer Banking
Consumer Banking is all about the customer.

As a summer intern within the Auto Customer Care organization at Ally, you will play a key role in an initiative focused on reducing inbound call volume through effective call deflection strategies.

This high-impact project is designed to improve the customer experience while increasing operational efficiency across our service channels.
Intern Key Experiences:
* Real-world experience working on a strategic initiative with measurable business value.
* Exposure to operations, digital strategy, and customer experience design in a leading auto finance company.
* Opportunities to develop problem-solving, communication, and stakeholder management skills.
* Mentorship from experienced leaders in customer care and corporate strategy.
Key Intern Skills & Competencies:
* Analysis Mindset - Intern will gain hands-on experience in analyzing business data to support decision-making.
* Communication - Intern will develop professional skills in stakeholder communication, business case development, and presentation to leadership.
* Multi-tasking & Prioritization - Intern will learn how to identify, assess, and propose strategic initiatives aimed at improving digital adoption and reducing friction in the customer journey.
**The Skills You Bring**
Required qualifications.
* Rising Junior or Senior (during the time of internship) in a full-time undergraduate program.
* Excellent leadership, interpersonal and communication skills.
* Available for the full duration of the internship program.
* Eligible to work in the US for any employer without sponsorship from the company now or in the future.
* A passion for the financial services and technology industry is strongly preferred.
Preferred qualifications.
* Previous internship experience or relevant project work is preferred.
* Extracurricular activities/leadership experience is preferred (student organizations, volunteering, sports, part-time roles, etc.).
**How We'll Have Your Back**
*
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions.

We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers.

For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities.

For accommodation requests, email us at work@ally.com.

Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
**_Base Pay Range:_**
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications.

We review internal pay, the competitive market, and business environment prior to extending an offer.
**Emerging:** 47500
**Experienced:** 62250
**Expert:** 77000

Required Skill Profession

Other General