Urgent! Supervisor Access Services - Hospital Job Opening In Buda – Now Hiring Baylor Scott White Health
JOB DESCRIPTION JOB SUMMARY
The Supervisor of Access Services is responsible for ensuring the efficient operations and customer service quality for the Access Services unit within the department.
This position serves as a resource to access and non-access staff with regard to revenue cycle operations.
ESSENTIAL FUNCTIONS OF THE ROLE
Supervises the daily activities of an assigned Access Services unit: prepares and directs schedules to ensure appropriate staffing according to patient volume 24-7, monitors attendance of team members, and schedules breaks and shifts, as necessary.
Responsible and accountable for overseeing daily operations and work-flows as well as customer and department satisfaction.
Ensures timely follow up and escalation recovery is performed.
Monitors all outbound and inbound activities of the team according to performance standard goals.
Improves quality results by evaluating processes and recommending changes.
Coordinates and enforcing system policies, procedures and productivity standards.
Performs routine call quality reviews on recorded or live calls according to established procedures.
Performs account research to assist with system level initiatives or requests (, customer complaints, incorrect estimates, administrative write-offs.) Immediately reports any performance, productivity and behavioral related issues regarding staff to management for review.
Monitors financial performance of the department by ensuring financial conversations and attempts to collect are made and assists Access Services Director and Manager with flexing staff to volumes.
Motivates and mentors team members to maintain a positive and productive work environment, and creates and implements goals, action plans, and incentives to drive desired production results.
Performs call monitoring, coaching, training, and feedback and disciplining.
Coaches, counsels and motivates employees.
Serves as a role model for staff in maintaining effective communication with internal and external customers, including employees, patients, guests, insurance companies, employers, doctors and hospital personnel.
Acts as an information source to ensure resolution of customer inquiries and complaints.
Handles escalations on an as needed basis.
Administers and handles escalation requests for system and Revenue Cycle policies (, Cash Handling, Financial Assistance, Point of Service, Out of Netowrk, Limited Plan, Outpatient Valid Orders).
Participates in the hiring process, and administers performance management, recognition and disciplinary actions.
Assists with interviewing applicants, hiring, disciplinary actions and performance reviews.
KEY SUCCESS FACTORS
Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
Requires basic knowledge of medical and coding terminology.
Proficient typing and keyboarding skills.
Basic computer skills and Microsoft Office.
Demonstrated ability to work independently.
Strong written and verbal communication skills.
Works Independently and self-starter.
Proven ability to problem-solve, perform critical thinking.
Requires excellent listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life ordeath situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Ability to maintain patient confidentiality in accordance with HIPPA guidelines.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
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Unlock Your Supervisor Access Potential: Insight & Career Growth Guide
Real-time Supervisor Access Jobs Trends in Buda, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Supervisor Access in Buda, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 161590 jobs in United States and 26 jobs in Buda. This comprehensive analysis highlights market share and opportunities for professionals in Supervisor Access roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Baylor Scott White Health is currently hiring and seeking a Supervisor Access Services Hospital to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Supervisor Access Services Hospital Jobs Buda.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Baylor Scott White Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Supervisor Access Services Hospital Jobs United States varies, but the pay scale is rated "Standard" in Buda. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Supervisor Access Services Hospital typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Supervisor Access Services Hospital interview at Baylor Scott White Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Baylor Scott White Health's products or services and be prepared to discuss how you can contribute to their success.
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