Supervisor, Accounts Receivable

Job description

_BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies.

Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets.

We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of_ _cell and cell-based biologics and clinical trials support._

_We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years.

If you share our passion, join our team!_

Responsible to supervise Accounts Receivable (AR) functions, to include the timely billing and collection of customer accounts and maintenance of the accounts receivable system.

Define, develop and implement collections and accounts receivable policies and procedures.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Essential Tasks
Supervise all Accounts Receivable (AR) activities to include billing and collections.
Process improvement to increase efficiency, effectiveness of operations, reduce billing errors, and creating documentation on key processes.
Provide assistance/resolution to internal and external inquiries regarding billing errors or missing information.
Oversee customer invoicing and issuance of credit memos in accordance with legal and contractual terms.

Monitor Credits issued; communicate with Customer Operations monthly.
Produce the Accounts Receivable Aging report with notes addressing actions taken, outstanding issues, and next steps.
Ensure the timely review and collection of customer accounts within the pay terms to include follow up with client to ensure timely collection.
Present aging reports in appropriate management meetings.
Ensure the timely communication of potential uncollectible Accounts Receivable to management.
Obtain and approve credit applications for all new customers.
Set up new customers in accounting software.
Ensure process are in place to ensure manual invoices and one-time billings are billed timely.

versee credit memos and cash receipts are posted to customer accounts timely and accurately.
Guide and oversee the Annual Private Cord Blood Billing and follow up.
Serve as WAWF/PIEE Contract Administrator and ensure billing are submitted timely and follow up and resolve any rejected items.
Serve as Software Administrator for any Finance portal billing submission.
Reconcile various portal sites with AR invoices.

Communicate with appropriate subsidiary on differences.

Ensure the accounts receivable subledger is reconciled to general ledger during month end close.
Ensure intercompany accounts receivable and payable accounts are reconciled monthly and billed.
Maintain good customer relations.
Maintain accurate and current filing system for all accounts receivable records.
Assist in the year-end financial statement audit to include preparation of A/R confirmations and support for collections.
Maintain a close working relationship with Financial Services management and all other departments.

Performs other duties as assigned.

Education
Requires a high school diploma or general equivalency diploma.
Prefer sixty (60) hours from an accredited college or university or Associate Degree from an accredited college or university.

The preferred major is Accounting.

Experience

Requires seven or more years of Accounts Receivable experience.

Requires three or more years of managerial/supervisory experience.
Prefer ten or more years of Accounts Receivable experience.

Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must have knowledge of Accounts Receivable (AR) duties.
Must be familiar with billing and collection of customer accounts.

Skills
Must have excellent written and oral communication skills.
Must have strong collection skills with Accounts Receivables.
Must have experience with computerized Accounts Receivable systems.

Must have strong computer skills.

Abilities
Must be able to keep information confidential.
Must be able to perform multiple requests simultaneously while maintaining quality and accuracy.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must keep accurate records and maintain a filing system.

Working Environment

Works in a well-lighted, air conditioned and heated office.

May be exposed to electrical and chemical hazards and other conditions common to an office environment.

May be required to work at any time of the day, evening or night during the week or weekend.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment - Category II

Physical Requirements
Will sit, stand, walk, and bend during working hours.
Requires manual and finger dexterity and eye-hand coordination.
Required to lift and carry relatively light materials.
Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

**All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:**

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

For more information about your EEO rights as an applicant under the law, please click here .

BioBridge Global maintains a Tobacco & Drug-Free Workplace.

Required Skill Profession

Other General