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Supervisor, Helpdesk-Service Desk Job Opening In Raleigh – Now Hiring TTEC

Supervisor, Helpdesk Service Desk

    United States Jobs Expertini Expertini › United States › Jobs › Raleigh › Other General › Supervisor, Helpdesk Service Desk

Job description

**Description - External**

Your potential has a place here with TTEC’s award-winning employment experience.

As a Supervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

#experienceTTEC

**Description - External**

Your potential has a place here with TTEC’s award-winning employment experience.

As a Supervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

#experienceTTEC

**What You’ll be Doing:**

You’ll provide incident management and problem management solutions and help drive change to the existing incident management process.

Using a consistent and pragmatic approach you will be responsible for ensuring resources are following our standard operating procedures and process flows, create efficiencies, while managing tactical and technical resources.

**During a Typical Day, You’ll:**

+ Follow as well as modify if necessary our incident and problem management policies, processes and procedures utilizing ITIL process framework to reduce adverse impacts of incidents and to prevent recurrence of incidents
+ Develop, conduct and perform detailed analysis to identify trends and root cause using our internal ticketing system
+ Perform call reviews and develop plans to further development
+ Negotiate and prioritize work incidents [urgency vs.

impact]
+ Drive and manage interactions with key primary vendors

**What You Bring to the Role:**

+ Incident Management and Problem Management experience operating under the ITIL framework process is required
+ Experience with CRM applications is required
+ Exceptional client interfacing skills is required
+ Experience managing and mentoring tactical and technical resources
+ Strong experience performing trend analysis and providing reporting metrics and data to show root cause
+ Prior experience generating Standard Operating Procedures and Process Flows
+ Call Center Operations Management experience is preferred
+ Supportive of your career and professional development
+ A global team of curious lifelong learners guided by our company values

**Compensation:**

The anticipated range is $60,000-$65,000 annually.

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

**About TTEC**

Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

**Title:** _Supervisor, Helpdesk-Service Desk_

**Location:** _TX-Austin_

**Requisition ID:** _047JK_

Required Skill Profession

Other General


  • Job Details

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Unlock Your Supervisor Helpdesk Potential: Insight & Career Growth Guide


Real-time Supervisor Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Supervisor Helpdesk in Raleigh, United States, highlighting market share and opportunities for professionals in Supervisor Helpdesk roles.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TTEC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Supervisor, Helpdesk Service Desk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Raleigh. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Supervisor, Helpdesk Service Desk?

Key qualifications for Supervisor, Helpdesk Service Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Supervisor, Helpdesk Service Desk Job Success

TTEC interview tips for Supervisor, Helpdesk Service Desk

Here are some tips to help you prepare for and ace your Supervisor, Helpdesk Service Desk job interview:

Before the Interview:

Research: Learn about the TTEC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Supervisor, Helpdesk Service Desk interview at TTEC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TTEC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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