Supervisor, Operations (2nd Shift)

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.

Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.

Manages operations to meet prescribed productivity and service goals.

Complies with terms outlined in the site's operating agreement with the client.

Implements and reports on-going cost savings measures.

Provides ideas and suggestions for more efficient operations.

Meets all client specified KPI’s and complies with Quality system requirements.

Manages the operations to achieve prescribed objectives.

Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.

Provides direction and support to Human Resources.

Assists in creating programs for hiring, training, and professional development.

Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.

Has overall training and evaluation responsibilities of warehouse staff.

Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.

Assesses priorities based on time sensitivity and available resources.

Assigns duties to appropriate warehouse staff.

Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

Trains new staff in assigned duties, or delegate training responsibility to experienced team members.

Assesses progress of trainees and adds additional duties as appropriate.

Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.

Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.

Keeps abreast of progress or problems.

Keeps Manager advised of progress or problems requiring attention on a daily basis.

Holds regular meetings with warehouse staff to assess the group’s overall status.

Discusses ideas for improvement.

Keeps staff informed of new developments.

Assists in the physical operations as needed.

Delivers results by leveraging the skills of the right people at the right time

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Provides ongoing growth and development opportunities for team members 

Provides input and conducts annual performance reviews for team members

Supports adherence to Standard Operating Procedures (SOPs).

Supports and trains team members with adherence to SOPs (corporate and client)

Must have a High school diploma or general education degree (GED)

3 years’ experience working in a logistics/distribution/relevant environment

1 year experience in a supervisory role

Preferred: Prior MHE certification / knowledge of basic MHE operation

Satisfactory completion of a forklift training program

Proficient in Microsoft Office (Excel, Work, and Power Point)

RF Scanners

WMS functions

English (reading, writing, verbal)

Business communication

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products

Strong attention to detail accuracy and accomplish job tasks in a timely manner

Good organizational and personnel skills

Good communication skills, written and oral

Good leadership, supervision, and planning skills

Able to work flexible schedules, including nights and weekends, as required by the operation

Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Work overtime as dictated by business whether mandatory or voluntary.

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

PHYSICAL DEMANDS

Occasionally

Bending 

Frequently

Walking and Standing 

Constantly

Sitting 

Ability to Lift/Carry and Push/Pull

11-20 pounds

Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT 

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.