Urgent! Supervisor, Technical Support (Remote-Based, USA) Job Opening In Bothell – Now Hiring Philips
As a Technical Support Supervisor at Philips, you will enhance Philips support to be the industry leader in medical device services, driving customer loyalty and repeat business, while leading a team of advanced engineers to provide exceptional solution management to our healthcare partners.
**Your role:**
+ Manage a 15 team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication.
+ Achieve operational targets such as Applied Time/Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement.
+ Oversee staffing, training, onboarding, and ongoing development of staff.
+ Handle workforce management, payroll, expenses, employee time off, and operational KPIs.
+ Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement
**You're the right fit if:**
+ You’ve acquired 5+ years of experience in working in a technical or clinical role in MedTech
+ Your skills include extensive organizational, communication, leadership, customer service skills and have the ability to work in a deadline driven environment.
+ You have a Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent
+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
+ You’re a great coach and strong capabilities in people development.
**How we work together**
We believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a remote based role.
**About Philips**
We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help improve the lives of others.
+ Learn more about our business.
+ Discover our rich and exciting history.
+ Learn more about our purpose.
+ Learn more about our culture.
**Philips Transparency Details**
The pay range for this position in (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is $84,000 to $133,000
The pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $87,750 to $140,000
The pay range for this position in (AK, DE, MD, NY, RI, or WA) is $92,000 to $148,000
The pay range for this position in (CA, CT, DC, MA, or NJ) is $98,000 to $157,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.
Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
**Additional Information**
US work authorization is a precondition of employment.
The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-FIELD
#LI-PH1
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
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Unlock Your Supervisor Technical Potential: Insight & Career Growth Guide
Real-time Supervisor Technical Jobs Trends in Bothell, United States (Graphical Representation)
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Great news! Philips is currently hiring and seeking a Supervisor, Technical Support (Remote Based, USA) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Philips adheres to the cultural norms as outlined by Expertini.
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Before the Interview:To prepare for your Supervisor, Technical Support (Remote Based, USA) interview at Philips, research the company, understand the job requirements, and practice common interview questions.
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