Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Reporting to the Site Operations Manager, the Transaction Processing Supervisor is responsible for the supervision of staff processing consumer information for the state of Connecticut’s Husky program.
Responsibilities
- Maintain accountability and responsibility for ensuring performance meets service required level agreements.
- Ensuring appropriate reporting metrics.
- Monitoring staff performance, including productivity, quality, and attendance.
- Assisting staff with cases needing immediate assistance.
- Assuring quality and timeliness of deliverables.
- Helping to identify and resolve issues and barriers within processes.
- Writing and developing policies and procedures, as necessary.
Qualifications
- Have a college degree and two years of supervisor experience in government service to consumers, preferably related to eligibility in health and human services.
- Possess the ability to communicate effectively through clear, concise written documentation, verbal presentations, and interviews.
- Have proficiency with standard software and systems.
- Ability to problem solve through analysis and ongoing feedback.
- Show ability to achieve results through knowledge, empathy, and commitment.
- Demonstrate ability to lead, motivate, and develop staff.
- Can work onsite with some evening and weekend hours.
Flexible Working
At Conduent, we want you to be yourself.
We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow.
We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.