- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Support Analyst I, IT Service Desk.
Urgent! Support Analyst I, IT Service Desk Job Opening In Denver – Now Hiring Invenergy
Invenergy drives innovation in energy.
Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities.
We provide power generation and storage solutions at scale around the world to create a cleaner energy future.
We develop.
We build.
We own.
We operate.
We are Invenergy.
This position will be open for application for at least 3 calendar days from the posting date.
This position will remain open for application based on business need, which may be before or after the 3-day posting window.
Job Description
Position Overview:
As a Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, focusing on operational technology environments and Invenergy's project sites, as well as escalate and assist, in complex incidents and projects with other functional areas in IT.
We are looking for an energetic, outgoing, customer service-oriented Helpdesk specialist to provide technical support to users both efficiently and responsibly.
You will be on Invenergy’s IT front line solving end user technical challenges and providing support for all assigned technical areas for 2,800 employees in 40+ locations around the world.
The goal is to make sure that customer service is maintained to the standards required while providing technical solutions to business problems.
Responsibilities:
+ Adhere to the company’s values and behaviors.
+ Monitor service desk tickets, for yourself and team members, and lend expertise as needed
+ Provide competent, service-oriented support to end users as primary point of contact for company helpdesk, both in person and remotely.
+ Follow up with customers, provide feedback and see problems through to resolution.
+ Perform Windows, Mac and mobile device software installations
+ Research problems and identify trends.
+ Escalate tickets to appropriate group as needed.
+ Track, route and redirect issues to the correct resources.
+ Perform some system administration tasks.
+ Collaborate with organization counterparts and department team members.
+ Plan and participate in appropriate change management and training activities.
+ Produce training documentation and internal training guides.
+ Preserve and grow your knowledge of IT procedures, products, and services.
+ Perform other duties as assigned.
Qualifications:
+ 1+ year of related work experience in technology.
+ Knowledge of computing and computer systems, hardware, software, and peripheral equipment.
+ Knowledge of computer security systems, procedures, techniques, and applications.
+ Hands-on and remote helpdesk experience.
+ Experience with Windows PCs AND Android/ iOS mobile devices.
+ Eligible to work in the United States without the need for employer visa sponsorship now or in the future.
Preferred Qualifications:
+ Bachelor's degree in information technology or related field.
+ Technical certifications.
+ Works well both alone and in a team setting.
+ Excellent English written and verbal communication skills.
+ Excellent customer service skills.
Base Pay
$26.00 - $30.00 USD Hourly
Bonus: 15%
The base pay range reflects the minimum and maximum target salary for the position.
Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance.
Your recruiter can share more about bonus eligibility for this position during the hiring process.
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.
Invenergy LLC is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Support Analyst Potential: Insight & Career Growth Guide
Real-time Support Analyst Jobs Trends in Denver, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Analyst in Denver, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 98440 jobs in United States and 552 jobs in Denver. This comprehensive analysis highlights market share and opportunities for professionals in Support Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Invenergy is currently hiring and seeking a Support Analyst I, IT Service Desk to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Analyst I, IT Service Desk Jobs Denver.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Invenergy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Analyst I, IT Service Desk Jobs United States varies, but the pay scale is rated "Standard" in Denver. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Analyst I, IT Service Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Support Analyst I, IT Service Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Analyst I, IT Service Desk interview at Invenergy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Invenergy's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Support Analyst I, IT Service Desk is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!