Urgent! Support Associate II Job Opening In New Orleans – Now Hiring CGI
Position Description:
CGI Federal is looking for experienced Support Associates to support the New Orleans Passport Agency.
The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required.
The selected candidate must be able to frequently lift and carry up to 45lbs.
This position may require long hours of standing.
As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.
Your future duties and responsibilities:
• Operate various equipment for high speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office.
Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
Required qualifications to be successful in this role:
• Follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts
• HS diploma or GED
• Three years of general office experience
• Two years of experience utilizing a variety of office software, specifically Microsoft Office.
• Capable of performing tasks while maintaining a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of all aspects of internal and external security
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required.
DESIRED QUALIFICATIONS
• A basic knowledge of the current TDIS computer system, ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion.
Hourly Rate: 18.50/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications.
Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company.
CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits
#CGIFederalJob
#PassportUS
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Unlock Your Support Associate Potential: Insight & Career Growth Guide
Real-time Support Associate Jobs Trends in New Orleans, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Associate in New Orleans, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 396368 jobs in United States and 10048 jobs in New Orleans. This comprehensive analysis highlights market share and opportunities for professionals in Support Associate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CGI is currently hiring and seeking a Support Associate II to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Associate II Jobs New Orleans.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CGI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Associate II Jobs United States varies, but the pay scale is rated "Standard" in New Orleans. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Associate II typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Support Associate II interview at CGI, research the company, understand the job requirements, and practice common interview questions.
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