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Urgent! Support Desk Technician (On-Site) Job Opening In Cedar Falls – Now Hiring IDEX
If you’re looking for a special place to build or grow your career, you’ve found it.
Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
**PRIMARY FUNCTION:**
To set-up, maintain, and support PC hardware and software and other computer-related equipment for all Viking locations and employees.
Perform general customer support for business systems and technology in a manufacturing and office environment.
**PRIMARY DUTIES AND RESPONSIBILITIES:**
+ Provide technical support for desktop PC’s, Microsoft Office (O365), barcode scanners, printers, manufacturing systems and applications.
+ Install/configure/maintain/repair PC’s and PC-related hardware and software, printers, VOIP and mobile phones.
+ Order and execute the PC warranty/refresh/replace program.
+ Provide technical support for end users, including hands-on assistance and training if needed.
+ Utilize ticket tracking system to document all support incidents.
+ Create or update technical articles as needed.
+ Deliver onboarding IT overview and instructions to new hires.
**EDUCATION AND/OR EXPERIENCE REQUIREMENTS:**
+ AA or AS degree in an Information Systems related field and 1 year experience in IT or 3-5 years of experience in related position.
+ Basic understanding of networking fundamentals (switches, routers, access points, cabling/connectivity, etc.)
+ Knowledge of Microsoft Windows operating systems in a domain environment
+ Experience with help desk or service desk ticket or incident tracking systems.
+ Good communication and organizational skills.
+ Proficient at keyboarding
**OTHER SPECIAL REQUIREMENTS:**
+ Experience with ServiceNow ticketing system a plus.
+ Proficient with Microsoft Office (O365) products a plus
**WORK ENVIRONMENT REQUIREMENTS:**
+ Onsite M-F during core business hours.
+ Must be able to travel between sites as required.
+ Performs work in both office and manufacturing settings.
+ Perform general office functions.
+ Visual acuity needed for close detail work and computer use.
+ General manufacturing, warehouse and office environment.
+ Able to lift up to 50 lbs.
**ORGANIZATION RELATIONSHIPS:**
+ Must have the ability to effectively communicate with customers, suppliers, and employees at all levels of Viking Pump and our parent organization IDEX Corporation.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**IDEX is an Equal Opportunity Employer** .
IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.
Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.
Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation.
These contact tools may be used only by individuals with a disability for accommodation requests.
Do not inquire as to the status of an application.
**Job Family:** Sales
**Business Unit:** Viking Pump
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Unlock Your Support Desk Potential: Insight & Career Growth Guide
Real-time Support Desk Jobs Trends in Cedar Falls, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Desk in Cedar Falls, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44339 jobs in United States and 273 jobs in Cedar Falls. This comprehensive analysis highlights market share and opportunities for professionals in Support Desk roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IDEX is currently hiring and seeking a Support Desk Technician (On Site) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Desk Technician (On Site) Jobs Cedar Falls.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IDEX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Desk Technician (On Site) Jobs United States varies, but the pay scale is rated "Standard" in Cedar Falls. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Desk Technician (On Site) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Desk Technician (On Site) interview at IDEX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IDEX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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