Support Engineer, Data Center Central Operations

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting capacity delivery — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Do you enjoy working in a face paced, changing, and innovative environment?

Do you love working on data center hardware and machine learning racks?

Are you someone who wants to directly impact the speed at which AWS optimizes and deploys capacity for our customers?

The Central Operations Migration team is looking for someone who enjoys deep diving technical issues, can articulate and document technical solutions, and someone who can work backwards from our customers.
What you will own: This role will be a Subject Matter Expert (SME) role working with engineering and service teams across multiple organizations to support the movement of capacity from one data center to another.

This role will support the migration of server racks with a focus on driving increased speed through defect identification and mitigation.

This role will work with both new and existing ML & non-ML server hardware types.

This role will contribute to business north star goals, and own input goals at the team level.
Who we are: The Data Center Central Operations Migration team.

We are a team that provides technical support to the global operations business within AWS data centers.

Our vision is to ensure that work driven in AWS Data Centers is safe, secure, serviceable, supportable and highly available for customers.
Who you’ll work with: As an advocate and SME for Data Center Community (DCC) operations team, you will primarily be working within the DCC organization.

Aside from your direct team, your daily work engagements will be with the data center planning teams, services teams and local operations teams.
Why it matters: Amazon and Amazon Web Services are growing at an incredible rate.

Now more than ever, AWS needs to innovate with new processes and automation that simplify our operations and execute at massive scale.

You will have a company-wide impact; your work will impact thousands of customers.

You’ll help us land hardware and quickly deliver customer capacity, in order to enable rapid growth and availability.


Key job responsibilities
•You will develop solutions to move and recover capacity for customers.
• You will interact directly with Data center technicians to support escalations for issue resolution.
• You will work with systems engineers to push upstream fixes to enable capacity recovery.
• You will work to deep dive defects throughout the rack migration process, and work to develop solutions to mitigate defects.
• You will contribute to data analytics to support your role.
• You will evaluate data and trending patterns to uncover defects across product life cycles.


A day in the life
A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPM's, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.



Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection.

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- 3 yrs of data center experience

PREFERRED QUALIFICATIONS

- Process improvement / Six Sigma experience
- Experience of Linux troubleshooting for hardware related issues
- Experience of training technical content to non-technical audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Required Skill Profession

Computer Occupations