Support Engineer II-Ext - AMZ9084429

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Santa Clara, California
Job Number: AMZ9084429

Position Responsibilities:

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers.

Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices.

Build utilities and tools that facilitate safe, high-speed, wide-scale operations.

Identify technical issues and develop improvements to technical processes.

Serve as a point of escalation and drive customer communication during critical service events.

Mentor junior engineers.

40 hours / week, 8:00am-5:00pm, Salary Range $118,664/year to $185,000/year.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.