Support Engineer II, Launch Operations, Project Kuiper

Job description

Description
Project Kuiper is Amazon’s low Earth orbit satellite broadband network.

Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The support engineer works with the launch engineers and technicians to execute procedures, continuously improve operations, and communicate with launch vehicle providers.

This role will be responsible for supporting launch processing and operational troubleshooting.

Shifts will include split shift as well as night shift due to the operational nature of launch campaigns.

The ideal candidate is comfortable in a highly technical setting, fast critical path situations, and has the capability to lead operations with collaboration from other departments to reach the best solution to any problem.

The candidate will have experience with mechanical and electrical equipment used for aerospace hardware integration and test, with particular focus on satellite processing or launch vehicle processing.

Key job responsibilities
- Flawlessly execute satellite operations according to work instructions and quality processes
- Generate documentation necessary to support production including the creation of Manufacturing Execution System work instructions, flight and non-flight integration procedures, and nonconformance reports/resolutions
- Maintain and manage various media required for daily production (i.e. work instructions, drawings, procedures)
- Communicate with a muli-disiplanary team to coordinate manufacturing operations
- Maintain accountability of production and traceability records ensuring all product specifications and requirements are met
- Read, review, and aid in the development of mechanical and electrical drawings
- Support process development and execution for satellite assembly builds and testing process flows
- Support the development of the tooling and test equipment required for production and test phases
- Troubleshoot real-time manufacturing issues/nonconformances
- Collect and incorporate feedback from production technicians to continuously improve work instructions
- Maintain SOPs and update when needed for evolving processes & new requirements

A day in the life
The support engineer will work closely with technicians and engineers to develop processes and procedures, implement lessons learned and updates, and support operations.

We are a fast-paced, data-driven team, and work with leaders in multiple technology areas to deliver the best product for our customers.

We hold each other to relentlessly high standards, and constantly look for ways to improve the product’s performance, quality and cost.

We are excited about the technical challenges, which motivates us rather than discourages us.

We want individuals who are ready for this challenge and want to reach beyond what is possible today.

About the team
Here at Amazon, we embrace our differences.

We are committed to furthering our culture of inclusion.

Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences.

Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

At Amazon, our mission is to be the most customer-centric company on Earth.

To get there, we need exceptionally talented, bright and driven people.

We're dedicated to supporting new team members.

Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Basic Qualifications
- 2+ years of systems engineering, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Ability to pass Kennedy Space Center background checks
- Valid Driver’s license and able to satisfy Amazon driver eligibility criteria
- Ability to obtain and maintain a US Passport
- Ability and willingness to comply with the Government of French Guiana which mandates that travelers receive vaccinations for yellow fever
- With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.
Preferred Qualifications
- 3+ years of technical support experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $52,800/year in our lowest geographic market up to $118,100/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General