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Support Engineer, Kuiper Enterprise Customer Support Job Opening In Bellevue – Now Hiring Amazon


Job description

Description
Project Kuiper is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO).

Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team.

The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution.

In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels.

Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues.

You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams.

While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic Qualifications
6+ year's of experience in satellite communications, network operations, or RF engineering roles with focus on system troubleshooting and technical support.
Bachelor's degree in Electrical Engineering, Telecommunications, or related technical field, or equivalent military training.
Demonstrated hands-on experience with RF fundamentals including satellite ground equipment.

Must be proficient in standard network protocols and system architecture.
Strong track record of analyzing complex technical issues and managing customer escalations through resolution.

Experience documenting technical solutions and standard operating procedures.
Understanding of antenna specifications and its diagnostics.
Strong background in NOC operations with experience in emergency response and on-call support scenarios
Preferred Qualifications
Previous experience in SATCOM environments.
Strong Network administration experience, including SDN, DNS, routing, and firewall configuration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $108,900/year in our lowest geographic market up to $188,200/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.


Required Skill Profession

Other General


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Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Bellevue, United States, highlighting market share and opportunities for professionals in Support Engineer roles.

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The average salary range for a varies, but the pay scale is rated "Standard" in Bellevue. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Support Engineer, Kuiper Enterprise Customer Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Here are some tips to help you prepare for and ace your Support Engineer, Kuiper Enterprise Customer Support job interview:

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Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

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