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Urgent! Support Engineer Job Opening In San Francisco – Now Hiring AppsFlyer



Job description

What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.

  • Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.

  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.

  • Enrich our client Knowledge Base with relevant technical information.

  • Create and lead support improvement processes across the company.

  • Provide product feedback and insights to the business and R&D teams.

  • Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.

  • Being a technical advocate for select VIP customers, working closely with the customer success and business teams.
  • What you have

  • 2+ years or experience in Support Engineering roles or related field

  • Passion for solving customer issues in a fast-paced environment

  • Experience in SQL querying and managing data

  • Structured and process-oriented

  • Ability to learn new technologies quickly

  • Knowledge of any programming languages

  • Technical aptitude for learning Mobile Marketing Ecosystem and AppsFlyer Product

  • Excellent written and verbal communication skills

  • Multitasking, dependable, motivated, self-starter, with the ability to work independently

  • Passion for delivering outstanding customer experience

  • Ability to collaborate cross-functionally on a global scale
  • Bonus Points

  • Web / mobile marketing and digital advertising experience

  • Background in web/ SDK/ Mobile development or QA

  • Ability to integrate, test, and troubleshoot mobile SDKs

  • Comfortable with Xcode, Android Studio, and associated mobile troubleshooting tools

  • Understand REST APIs
  • For our SF-based candidates, the expected On Target Earnings (OTE) are between $, and $, (including bonus or commission).

    The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.


    Required Skill Profession

    Computer Occupations



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