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Support Engineer Team Lead Job Opening In Irving – Now Hiring KMS Lighthouse


Job description

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, KMS Lighthouse is an industry leader in knowledge management. 

The Support Team Lead will work closely with the Head of Support, DevOps, and Development teams to lead the Support team located in Dallas and represent KMS Lighthouse as a professional and technical authority for clients.

The lead in this role must be able to take initiative and effectively communicate with their team, senior leadership and clients.



Responsibilities:
  • Function as the primary technical team player and coach
  • Responsible for leading the support team in day to day operations
  • Providing a high level of troubleshooting for our major clients in North America and around the Globe
  • Generate and provide reports to upper management
  • Receiving tickets, screening them, distributing to specialized team members, and working on tickets
  • Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams
  • Troubleshooting incidents and system events; escalating to specialized teams when necessary
  • Taking an active role in the customer lifecycle and business continuity events
  • Interfacing with clients for live troubleshooting and/or technical calls


Benefits:
  • Medical, Dental, Vision
  • 401K & 401K Match
  • PTO & Sick Days
  • 11 Paid Holidays

  • 6+ years of experience as a Support Engineer or similarly technical role supporting enterprise-level clients
  • Experience supporting a SaaS is required
  • 2+ years of experience with Linux administration and scripting is required
  • Knowledge of Tomcat, Apache, Jetty, and Nginx
  • Must have prior experience working with Microsoft Azure or other Cloud Providers
  • Knowledge of Windows administration
  • Experience working with Virtualization systems (VMWare or other)
  • Open for work at unusual hours when required
  • Leadership skills and abilities are a must

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Irving, United States, highlighting market share and opportunities for professionals in Support Engineer roles.

200076 Jobs in United States
200076
298 Jobs in Irving
298
Download Support Engineer Jobs Trends in Irving and United States

Are You Looking for Support Engineer Team Lead Job?

Great news! is currently hiring and seeking a Support Engineer Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KMS Lighthouse adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Support Engineer Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Irving. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer Team Lead?

Key qualifications for Support Engineer Team Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer Team Lead?

To improve your chances of getting hired for Support Engineer Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Team Lead Job Success

KMS Lighthouse interview tips for Support Engineer Team Lead

Here are some tips to help you prepare for and ace your Support Engineer Team Lead job interview:

Before the Interview:

Research: Learn about the KMS Lighthouse's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer Team Lead interview at KMS Lighthouse, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KMS Lighthouse's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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