Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Support Escalation Engineer.
United States Jobs Expertini

Urgent! Support Escalation Engineer Job Opening In Charlotte – Now Hiring NASCENT Technology

Support Escalation Engineer



Job description

THIS ROLE IS CHARLOTTE BASED AND ONSITE


Overview:


We are seeking an experienced Support Escalation Engineer to join our team and play a critical role in supporting and enhancing our cutting-edge logistics gate solutions.

This role requires a deep understanding of containerized solutions, backend development using Go-Lang, frontend technologies such as React.js, and a solid foundation in SQLLinux, and cloud-based architectures like AWS and Azure.

While this is not a developer position, you will bridge the gap between support and development, providing expertise in diagnosing and resolving complex issues.



Key Responsibilities:



  • Serve as the Tier 3 escalation point for application issues related to logistics gate solutions.

  • Diagnose, troubleshoot, and resolve complex application problems by reviewing code and collaborating with the development team to reproduce and address issues.

  • Mentor Tier 1 and Tier 2 support staff, providing guidance, training, and technical expertise to enhance their capabilities.

  • Collaborate with developers to escalate unresolved issues, ensuring timely and effective resolution.

  • Analyze logs and data to identify trends, root causes, and potential improvements.

  • Maintain documentation on recurring issues, resolutions, and best practices for support staff.

  • Participate in system architecture reviews to ensure supportability and scalability of new solutions.

  • Ensure uptime and performance of applications within a containerized environment, leveraging tools like Docker and Kubernetes.

  • Stay updated on industry best practices and advancements, particularly within the logistics industry.



Qualifications:



  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • Experience: 5+ years in application support or a similar role, with at least 2 years in a Tier 3 escalation capacity.

  • Proficient in Go-Lang backend development and React.js for front-end applications.

  • Advanced skills in SQL for database troubleshooting and optimization.

  • Expertise in Linux administration and troubleshooting.

  • Experience with containerized solutions (e.g., Docker, Kubernetes).

  • Familiarity with cloud platforms like AWS and Azure, including deployment and support of applications in a cloud-based environment.

  • Strong analytical and debugging skills with a focus on application support.

  • Excellent verbal and written communication skills, with the ability to simplify complex technical information for various audiences.

  • Demonstrated leadership capabilities, especially in mentoring and training junior support staff.



Preferred Qualifications:



  • Background in the logistics industry, with an understanding of gate or terminal operations.

  • Familiarity with monitoring and logging tools like Prometheus, Grafana, or Splunk.

  • Experience with CI/CD pipelines and DevOps practices.

  • Familiarity with monitoring tools like Prometheus, Grafana, or Splunk.

  • Knowledge of network troubleshooting in a distributed application environment.


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Support Escalation Potential: Insight & Career Growth Guide


  • Real-time Support Escalation Jobs Trends in Charlotte, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Escalation in Charlotte, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38566 jobs in United States and 262 jobs in Charlotte. This comprehensive analysis highlights market share and opportunities for professionals in Support Escalation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Support Escalation Engineer Job?

    Great news! is currently hiring and seeking a Support Escalation Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NASCENT Technology adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Support Escalation Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Charlotte. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Support Escalation Engineer?

    Key qualifications for Support Escalation Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Support Escalation Engineer?

    To improve your chances of getting hired for Support Escalation Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Support Escalation Engineer Job Success
    NASCENT Technology interview tips for Support Escalation Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the NASCENT Technology's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Support Escalation Engineer interview at NASCENT Technology, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NASCENT Technology's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Support Escalation Engineer Positions

    Setting up job alerts for Support Escalation Engineer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!