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Urgent! Support Escalation Management Job Opening In Charlotte – Now Hiring Microsoft
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.
In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success.
As a Senior Support Escalation Management, you will be the primary contact managing escalated customer and partner issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and orchestration skills, and deepen your relationship management expertise.
Advocacy and Customer Trust (ACT) delivers connected support experiences to our customers to gain and keep their trust.
Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health.
As such you will work with some of the world’s largest companies, public sector depts and not for profit organisations pursuing strategic activities, utilising Microsoft technologies to modernise their business.
We create an environment where you can do your best work and build a career both in the Service Manager role as well as the wider Microsoft.
As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow.
Weekend on-standby/on-call will be required within the local policies and laws of the hiring country, typically one weekend in six.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.
As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information.
To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions.
Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.
Additional or Preferred Qualifications:
Support Escalation Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
Microsoft will accept applications for the role until July 15, 2025.
#CES #GCS
Responsibilities
Collaboration:Other:
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Unlock Your Support Escalation Potential: Insight & Career Growth Guide
Real-time Support Escalation Jobs Trends in Charlotte, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Escalation in Charlotte, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38566 jobs in United States and 262 jobs in Charlotte. This comprehensive analysis highlights market share and opportunities for professionals in Support Escalation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Microsoft is currently hiring and seeking a Support Escalation Management to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Microsoft adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Escalation Management Jobs United States varies, but the pay scale is rated "Standard" in Charlotte. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Escalation Management typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Support Escalation Management interview at Microsoft, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Microsoft's products or services and be prepared to discuss how you can contribute to their success.
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