Support Executive

Role: Support Executive • Deskside Support • Install/reinstall Of Customer standardized Image in case of OS issue/new install request.

• IMAC (install, Move, Add, Change) for End user devices • EUC Peripheral Support • Resolve issues related to but not limited to laptop/desktop, EUC application support (Microsoft office and other).

• Remote support of Desktop services for small site.

• Coordination with Vendors and Webster internal teams • Health-check for EUC devise for security patches using SCCM console to ensure all patches are pushed and compliant.

• Service Improvements Procedures • Hands and feet Support to Network and Windows team • Cabling and touch services for End user equipment.

• Support for periodic events – annual and interim meetings, board meetings etc.

• Basic support for Tablet/Mobile device Webster application issue • Reporting • Support for periodic events – annual and interim meetings, board meetings etc.