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Urgent! Support Lead - ServiceNow GRC and IRM Job Opening In Chicago – Now Hiring V-Soft Consulting

Support Lead ServiceNow GRC and IRM



Job description

Support Lead - ServiceNow GRC and IRM

Primary Location: Chicago, Illinois



V-Soft Consulting is currently hiring for a Support Lead - ServiceNow GRC and IRM for our premier client in Chicago, Illinois.



Education and Experience »


  • Bachelor's degree in a relevant field, or equivalent professional experience.


  • 10+ years of professional experience in risk management, GRC, or a related field, demonstrating an in-depth understanding of enterprise risk, and controls processes.

  • 5+ years of experience working with ServiceNow IRM, with a deep focus on GRC processes and modules.

  • Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale ServiceNow IRM implementations.

  • Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self-Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing.


  • Deep functional understanding of the ServiceNow IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management.

  • In-depth knowledge of GRC and risk management frameworks and best practices.

  • Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and non-technical stakeholders.

  • Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization.




Nice to Have:

  • Experience with Agile or other iterative development methodologies.

  • Experience with other risk management software or enterprise risk processes.




WHAT YOU’LL DO:

Job Responsibilities:

  • Create and configure dashboards and reports to provide stakeholders with clear visibility into the organization's risk and compliance posture.

  • Develop test plans, assist with user acceptance testing (UAT), and ensure the solution meets acceptance criteria.

  • Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.

  • Conduct business process analysis to identify inefficiencies and make recommendations for improvement.

  • Collaborate with the technical team to ensure the configured solution aligns with the documented functional requirements.

  • Lead workshops and conduct interviews with business stakeholders to define, analyze, and validate GRC/IRM requirements.

  • Translate business needs into user stories, functional requirements, and process flow diagrams for implementation in ServiceNow IRM.

  • Provide ongoing support and clarification for implemented IRM solutions, acting as the subject matter expert.

  • Stay up-to-date with ServiceNow IRM product releases and evolving GRC industry trends.










V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.



As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.




V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.







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Required Skill Profession

Computer Occupations



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