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Urgent! Support Manager Job Opening In USA, USA – Now Hiring Harris Computer



Job description

Job Overview:

The Support Manager will be responsible for overseeing the support team, ensuring high-quality customer service, and maintaining efficient support operations.

This role requires a highly analytical and technical individual who can lead the team with expertise and initiative.

The Support Manager will play a critical role in shaping customer perceptions and influencing decisions through consistent and effective support interactions.

The Support Manager will be responsible for delivering outstanding support experiences to customers of Harris School Solutions – Enterprise Financial Solutions.

This role involves close collaboration with a dedicated and experienced team committed to driving exceptional issue resolutions and fostering long-term customer relationships.

The Support Manager will be responsible for delivering outstanding support experiences to customers of Harris School Solutions – Enterprise Financial Solutions.

This role involves close collaboration with a dedicated and experienced team committed to driving exceptional issue resolutions and fostering long-term customer relationships.

Responsibilities:

  • Team Leadership: Lead and manage the support team, providing guidance, training, and performance evaluations to ensure high-quality customer service.

    Conduct 1:1s to develop and grow team members.
  • Customer Engagement: Regularly engage with customers to understand their needs, address their concerns, and build strong relationships.
  • Support Operations: Oversee the support ticket process, ensuring timely and accurate resolution of customer issues.

    Using data, evaluate and improve support processes to balance workload and ensure consistent support.
  • Training: Develop and implement a formalized training process for support staff, establishing clear guidelines and ensuring proper training to maintain consistent and accurate support.
  • Quality Assurance: Monitor and evaluate the quality of support interactions, providing feedback and implementing improvements to enhance customer satisfaction.
  • Technical Expertise: Provide technical support and guidance to the team, assisting with complex issues and ensuring effective problem-solving.
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and shape future support initiatives.
  • Billing and Renewals: Manage customer billing and renewals, ensuring accurate processing and addressing any related inquiries or issues.
  • Qualifications:

  • Bachelor's degree in a related field or equivalent experience preferred.
  • Proven experience (>5 years) in a support management role, preferably in a software company.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Technical proficiency and familiarity with support tools and systems.
  • Strong organizational skills and attention to detail.
  • Ability to work under pressure and manage multiple priorities.
  • Experience with financial software and managing billing processes.
  • Experience working with school districts or educational institutions.
  • Desired Qualities:

  • Approachability and servant leadership.
  • Curiosity and initiative.
  • Strong communication abilities.
  • Ability to empathize with customers and understand their use cases.
  • About Harris Computer:

    Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

    Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.

    We offer a comprehensive benefit package as well as other additional “Perks”!

  • We empower our employees to make a difference
  • We have an award-winning culture
  • We offer opportunity to learn
  • We are financially strong and we are owned by the largest software company in Canada (CSI)
  • We have fun!
  • Follow us on social media to learn more about our company values, culture and initiatives!

  • Instagram: ⁠@weareharris
  • LinkedIn: ⁠Harris Computer

  • Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Support Manager Potential: Insight & Career Growth Guide


    • Real-time Support Manager Jobs Trends in United States, United States (Graphical Representation)

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    • Are You Looking for Support Manager Job?

      Great news! is currently hiring and seeking a Support Manager to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Harris Computer adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Support Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Support Manager?

      Key qualifications for Support Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Support Manager Job Success
      Harris Computer interview tips for Support Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Harris Computer's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Support Manager interview at Harris Computer, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Harris Computer's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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