Ro Health is looking for a Support Specialist for one of the fastest-growing medical staffing agencies in the United States.
This Support Specialist will work closely with Staffing Consultants to assist our in-school providers with scheduling, customer service, case matching, and administrative tasks.
This individual will foster relationships with the team as well as providers, in order to provide the best care possible for disabled populations.
Ro Health is a promote-from-within company, so the promotional opportunities are diverse and exciting.
If you are interested in a fast-paced environment, in a rapidly growing company, this position is for you! How To Excel At This Role:
- Time management and organization are essential with a stream of new information coming in from our job site.
- Learn to use our state-of-the-art recruiting and scheduling software.
We will provide additional training on our Salesforce-based platform. - Work closely with Staffing Consultants to understand what they need the most, this will likely be very dynamic base on our business cycle
- Practice great phone etiquette and written communication skills, we pride ourselves on our soft skills and attention to detail
- Work with our systems analysts to improve scheduling practices and day-to-day operations
- Act in accordance with our company’s CARES mission
- Manage providers on assignments and ensure they are meeting client and company expectations
Requirements:
- High school diploma or equivalent required, associate degree preferred
- Openness to work in Hybrid and Remote capacity depending on the team priorities
- Comfortable using Microsoft suite, Google Suite, and Online (Saas) Platform
- Full-Time Availability
Pay & Benefits:
- Base salary and Many Promotional Opportunities
- 15 days PTO
- Six paid holidays and two additional floating holidays
- 401K with 4% Employer Match
- Medical, dental, and vision benefits (SDI, accident/injury insurance, critical illness insurance, life insurance)
- Higher education tuition reimbursement
About Ro Health: Ro Health is a knowledgeable, caring, and supportive employer that advocates for your career advancement and provides great compensation and the industry's best benefits.
We have a very low recruiter turnover and our support staff is available 24/7.
You'll get one point of contact and we promise you'll never talk with a call center! Ro Health provides the personal touch of a small agency that is dedicated to creating a best-in-class experience down to every detail.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
Work Location: In person